Julieta Belerenian

About

I am a proactive, entrepreneurial and committed person, in search of acquiring new knowledge and learning that enrich my development. Passionate about challenges, teamwork and customer experience.

Experience

Invisible Technologies

Mar 2021 – Dec 2021

Telephone Operator

Short project that consisted of contacting partner companies to offer them our services, along with the advice required by them.

Banco Galicia

Dec 2019 – Feb 2021

Customer Service (Businesses Segment)

Attention to incoming calls, mails and chats of Bank client companies, holding an active listening that allows me to understand and resolve their needs and concerns and training them towards self-management through the website, Creating a pleasant communication in order to provide the best possible experience It had objectives, reflected in monthly and annual metrics, based on the time of call, the quality of it, the treatment towards the customer and the qualification of this towards my service.

Banco Galicia

Aug 2015 – Dec 2019

Customer Service (Individuals Segment)

Attention to incoming calls from Bank customers, actively listening and resolving their concerns, emotions and needs and adapting my service to them to achieve a close and pleasant communication. My tasks were to resolve customers' doubts and claims and to sell banking products within such communication. It had objectives, reflected in monthly and annual metrics, based on the time of call, the quality of the same, the treatment towards the client, the qualification of this towards my service, the time of waiting of the client and the achieved sales

Education

Axon Training

Sep 2022 – Nov 2022

Ontological coaching

Universidad de Buenos Aires

Mar 2015 – Nov 2022

Bachelor of Psychology

Dr. Dalmacio Velez Sarsfield

Mar 2009 – Nov 2014

High School

Julieta Belerenian

Skills

Languages