I am a highly motivated and results-driven professional with over a year of experience in customer service and operations. My work interests include customer service, operations, and supply chain management. I possess exceptional communication, problem-solving, and interpersonal skills, which make it easy for me to build strong relationships with customers and colleagues. I am proficient in Microsoft Office and have a proven track record of exceeding expectations. I am able to work independently or as part of a team, and my self-motivation and effective time management skills make me a reliable and productive team member. My strong skills in problem-solving and analytical thinking, along with my ability to work well with others, make me a valuable asset to any organization.
Experience
Avery Dennison Pakistan (RBIS)
Feb 2022 – Present
Pakistan
Customer Service Officer (OM)
• Receive orders from the central orders desk, arrange the data into organized form and
process sales orders to ensure timely dispatch of customer orders.
• Maintain daily KPIs of orders and report to management as required.
• Receive technical packs from RBOs and coordinate with GPD for new item setup and
pricing.
• Send email to graphics team for layout making and PR department for proofreading.
• Upload variable data on our online system as per the order form received from
customers.
• Release and batch customer online orders, download the layouts PDF and caps sheet.
• Book orders in Oracle database system and get sales order numbers.
• Retrieve the data from TRIM for windows (TFW) and run the Trim Import report from
Oracle based ERP system for new orders.
• Pull the SIPS data once notification hits on RBIS ID.
• Send orders to PPC/Production department within an hour for initiating the production process.
• Send proforma invoice to CFE accordingly to the PPC given promise dates as a
confirmation that we have preceded the order in production.