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Junaid Ahmed

Customer Service Officer

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Intro
Karachi, Pakistan
Customer Service Officer (OM) at Avery Dennison Pakistan (RBIS)
Studied Supply Chain Management at Sindh Madressa-tul-Islam University. Karachi, Pakistan.
Apparel & Fashion
Joined April 17, 2023

Skills

Languages

English
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Fluent
Urdu
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Fluent
About
I am a highly motivated and results-driven professional with over a year of experience in customer service and operations. My work interests include customer service, operations, and supply chain management. I possess exceptional communication, problem-solving, and interpersonal skills, which make it easy for me to build strong relationships with customers and colleagues. I am proficient in Microsoft Office and have a proven track record of exceeding expectations. I am able to work independently or as part of a team, and my self-motivation and effective time management skills make me a reliable and productive team member. My strong skills in problem-solving and analytical thinking, along with my ability to work well with others, make me a valuable asset to any organization.
Experience
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Avery Dennison Pakistan (RBIS)
Feb 2022 – Present
Pakistan
Customer Service Officer (OM)
• Receive orders from the central orders desk, arrange the data into organized form and process sales orders to ensure timely dispatch of customer orders. • Maintain daily KPIs of orders and report to management as required. • Receive technical packs from RBOs and coordinate with GPD for new item setup and pricing. • Send email to graphics team for layout making and PR department for proofreading. • Upload variable data on our online system as per the order form received from customers. • Release and batch customer online orders, download the layouts PDF and caps sheet. • Book orders in Oracle database system and get sales order numbers. • Retrieve the data from TRIM for windows (TFW) and run the Trim Import report from Oracle based ERP system for new orders. • Pull the SIPS data once notification hits on RBIS ID. • Send orders to PPC/Production department within an hour for initiating the production process. • Send proforma invoice to CFE accordingly to the PPC given promise dates as a confirmation that we have preceded the order in production.
Education
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Sindh Madressa-tul-Islam University. Karachi, Pakistan.
Aug 2018 – Sep 2022
Bachelor Of Business Administration, Supply Chain Management
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