Junmark Bartolo, Business Development Manager

About

I'm a tactical and goal-centered leader with a strong track record of driving performance across multiple sectors. I've led large, cross-functional teams, overseen regional operations, and navigated both high-growth and challenging markets. At this stage in my career, I'm focused on bringing that breadth of experience as a customer service representative - delivering lasting value for both clients and stakeholders.

Experience

Kapeleriya Cafe Inc.

Nov 2014 – Present

Marilao, Bulacan

Managing Owner

* Oversee all aspects of operations and logistics * In charge of staff recruitment, training and other human resource concerns * Responsible for fulfilling government-mandated accounting reports, permits and payments

Trade Hope Forwarding

Jan 2019 – Jan 2021

Metro Manila

Commodities Manager

* Ensured efficient sourcing and delivery of construction commodities within the Philippines and abroad * Led and trained a team of 20 people in sales and marketing of commodities

Nikimar Transport

Jun 2017 – May 2019

Marilao, Bulacan

General Manager

* Managed operations, driver recruitment and maintenance of vehicles * Performed all administrative and legal tasks

Philippine American Life Plans Insurance Company

Feb 2010 – Nov 2014

Central Luzon

Regional Manager

* Instituted responsive and strategic measures in leading a 150-strong team to achieve regional goals like the agency sales monitoring board, which was emulated by other branches * Led both the traditional and the alternative tele-sales departments in setting and achieving regional goals * Trained sales managers with regards to recruitment, account management, B2B presentation, people development and customer care

UCPB General Insurance Agency

Sep 2006 – Feb 2010

Marilao, Bulacan

Business Development Manager

* Targeted and obtained clients through effective presentation and orientation * Provided comprehensive client care in pursuit of continuing partnerships * The agency maintained two administrative officers and five sub-agents

UCPB General Insurance Company

Aug 2005 – Sep 2006

Ayala Avenue, Makati City

Account Officer

* Responsible for establishing partnerships with bank brokers to get more clients * Designed a salary deduction program for regular employees to afford non-life insurance products * Served as a senior member of the Internal Auditing Committee for ISO 9002 certification

UCPB General Insurance Company

Apr 2000 – Aug 2005

Ayala Avenue, Makati City

Claims Evaluator

* Supervised and trained a team of 15 members that successfully reduced the process of claim from 30 to just seven working days * In charge of the evaluation and approval of customer claims * Ensured client satisfaction by giving the most excellent customer service * Served as the Team Leader of the Claims Department call center operations of the comoany.

Education

Arizona State University

Dec 2024 – Apr 2025

Certificate, TESOL

Asian Theological Seminary

Jan 2008 – Jan 2009

Certificate in Leadership and Pastoral Ministry, Leadership

De La Salle University Manila

Apr 2003 – Jun 2005

Masters of Science, Marketing

San Sebastian College Recoletos Manila

Jun 1996 – Mar 2000

Bachelor's of Science Commerce, Management

Junmark Bartolo

Business Development Manager

Skills

Languages