Junn Darrell Quinain, Customer Service Representative

About

I have a strong background in customer service and e-commerce operations, with experience handling B2B orders, customer inquiries, and order processing. I enjoy working in fast-paced environments where I can interact with customers and provide solutions to their concerns. My work interests lie in customer support, order fulfillment, and process improvement, as I take pride in delivering excellent service and ensuring smooth transactions. My strengths include strong communication skills, attention to detail, and the ability to remain calm and professional in challenging situations. I am also highly organized, proficient in various e-commerce platforms like Shopify, RithumCommerceHub, Gorgias, and Zendesk, and skilled at multitasking while maintaining efficiency. Additionally, I am adaptable and quick to learn new systems, making me a valuable asset in any customer service role

Experience

Outpeak Services

Mar 2022 – Nov 2024

Canada

B2B Order Processor | E-commerce CSR VA

Managed B2B order processing for a dropshipping company through RithumCommerceHub for major retailers, ensuring accurate and timely order fulfillment. Handled customer inquiries via Gorgias and Zendesk, providing support for both retail and dropshipped orders. Maintained and updated Shopify product listings, processed refunds, returns, and exchanges, and coordinated inventory levels with suppliers to prevent stockouts. Worked closely with graphic designers to finalize custom orders and managed shipments through third-party warehouses. Actively monitored and responded to customer reviews and feedback to enhance the shopping experience.

20four7VA

Jan 2021 – Feb 2022

USA

Customer Service VA

Provided customer support via email and chat using Gorgias, ensuring prompt and professional responses. Processed returns, cancellations, replacements, and refunds through Shopify, maintaining smooth order management. Handled order payments, created discounts and gift cards, and updated customer account information to enhance the shopping experience.

Education

Cebu Roosevelt Memorial Colleges

Jun 2013 – Mar 2019

Bachelor, Hotel and Restaurant Management

Junn Darrell Quinain

Customer Service Representative

Skills

Languages