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Justin Lazu

Call Center Representative

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Intro
United States
Receptionist/Admission Intake Specialist at Elev8 Centers
Joined July 4, 2025

Skills

Languages

English
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Native or Bilingual
Central Khmer
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Native or Bilingual
About
I am a detail-oriented and compassionate administrative professional with a strong background in healthcare operations, clinical research, and student services. I have a proven ability to manage fast-paced environments with professionalism, empathy, and precision, and I'm experienced in everything from patient intake and EMR documentation to regulatory compliance. I am drawn to roles where I can directly support and help people within a structured environment. My experience in both healthcare and university settings has shown me that I thrive when I can use my communication and organizational skills to make processes smoother and less stressful for others. I am particularly interested in positions that involve customer service, client relations, or student support, where I can be a reliable and empathetic point of contact. In my roles at Elev8 Centers and St. John's University, I was the first point of contact for clients, students, and parents. I'm skilled at handling a high volume of calls and in-person inquiries, providing clear information, and making courtesy calls to ensure everyone is informed.I have a proven track record of managing daily office operations, accurately documenting interactions in EMR systems like Kipu, organizing student files, and ensuring all administrative tasks are completed efficiently. Working at a high-volume detox and rehabilitation center taught me how to facilitate patient admissions with both professionalism and genuine empathy. I am adept at maintaining a calm and supportive environment, even in stressful situations.I have direct experience adhering to strict confidentiality and regulatory standards, including NYC HRA STARS and OASAS. In my research role, I was responsible for ensuring data accuracy and adherence to ethical guidelines.
Experience
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Elev8 Centers
Jun 2023 – Present
New York, NY
Receptionist/Admission Intake Specialist
Manage daily operations in a busy detox and rehabilitation center specializing in drug and alcohol abuse treatment, ensuring efficient communication and workflow. Answer and direct phone calls, take and relay messages, handle incoming mail, and perform clerical tasks such as photocopying, faxing, and filing. Maintain patient records with strict confidentiality, troubleshoot EMR system issues, and uphold a clean and organized work environment. Greet clients and facilitate their admission with professionalism and empathy, conducting thorough assessments, completing required documentation, and securing consent forms. Process insurance approvals, document the admission process in medical records, address client inquiries, and ensure compliance with NYC HRA STARS and OASIS (Office of Addiction Services and Supports) regulations.
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Medisys Health Network
Sep 2024 – May 2025
Jamaica, Queens
Research Consultant
● Collaborated with medical students and doctors at Jamaica and Flushing Hospitals to support research initiatives focused on lug screening, providing guidance on study design, data collection, and literature review ● Analyzed disparities in lung cancer screening access and outcomes,identifying socioeconomic, racial, and systemic factors contributing to gaps in care and helping developed targeted research questions and hypotheses ● Assisted in drafting research manuscripts, presentations and IRB proposals, ensuring data accuracy, clarity in reporting, and adhere to ethical research standards and APA guidelines
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St. John’s University Office of Resident Life
Sep 2021 – May 2024
Jamaica, Queens
Receptionist/Office Assistant
● Managed daily operations of the Residence Life office, delivering exceptional customer service to students and families by answering inquires about on-campus housing and assisting with various needs, including dorm lockouts ● Coordinated residence hall communication, overseeing the approval and placement of posters/items, organizing student files, and ensuring accurate documentation of current and past residents ● Maintained office functionality and outreach efforts, managing equipment readiness and making courtesy calls to students and parents regarding important deadlines such as housing deposits and application due dates