I am a detail-oriented and compassionate administrative professional with a strong background in healthcare operations, clinical research, and student services. I have a proven ability to manage fast-paced environments with professionalism, empathy, and precision, and I'm experienced in everything from patient intake and EMR documentation to regulatory compliance. I am drawn to roles where I can directly support and help people within a structured environment. My experience in both healthcare and university settings has shown me that I thrive when I can use my communication and organizational skills to make processes smoother and less stressful for others. I am particularly interested in positions that involve customer service, client relations, or student support, where I can be a reliable and empathetic point of contact. In my roles at Elev8 Centers and St. John's University, I was the first point of contact for clients, students, and parents. I'm skilled at handling a high volume of calls and in-person inquiries, providing clear information, and making courtesy calls to ensure everyone is informed.I have a proven track record of managing daily office operations, accurately documenting interactions in EMR systems like Kipu, organizing student files, and ensuring all administrative tasks are completed efficiently. Working at a high-volume detox and rehabilitation center taught me how to facilitate patient admissions with both professionalism and genuine empathy. I am adept at maintaining a calm and supportive environment, even in stressful situations.I have direct experience adhering to strict confidentiality and regulatory standards, including NYC HRA STARS and OASAS. In my research role, I was responsible for ensuring data accuracy and adherence to ethical guidelines.
