I am an all around versatile worker. I have experience in many fields such as healthcare and customer service.
Experience
Oak Street Health
Aug 2020 – Sep 2022
Philadelphia, PA
Patient Relations Manager
Learn the ins and outs of Medicare and use knowledge to assist patients with navigating
insurance issues
-Serve as internal resource in the clinic on insurance questions for physicians and staff
-Assist patients in navigating the healthcare system, help patients resolve medical bills
inside and outside of Oak Street Health (advocate for the patient)
-Build and maintain trusting relationships with Oak Street Health patients in an effort to
properly advise them in their healthcare coverage
-Manage welcome visits and orientation processes for new Oak Street Health patients
-Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra
Help for prescription drugs
-Support the clinic management team on operational activities, as needed, including
scheduling and billing
-Provide exceptional customer service to create an unmatched patient experience
-Foster patient engagement through the design and execution of events, including center
tours
-Other duties as assigned
