Kachi Onyeachonam, Tech Support || IT Help Desk|| Customer Support.

Paykobo Dot com

Oct 2021 – Present

Lagos

Service Desk Analyst

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure solutions Manage inbound and outbound calls, chats and go the extra mile to engage and satisfy customers. Provide superior service when assisting customers at the point of sale/checkout area build repeat business through customer satisfaction. Recommend potential products or services to the management based on the analyses of customers’ needs, questions and information. Actively seek quick and effective solutions to custom needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Troubleshooting Technical issues with a product or service. Document problems and solutions for use in internal database, and external customer support website and community site. Accurately and professionally document all customer contact and enter in appropriate database. Research and write technical product descriptions. Recommend content topics and ideas to the appropriate department based on the analyses of customers needs,questions and informations. Analyses of customers’ needs, questions and information. Provide tailored responses that match the caller’s expectations and demonstrate a sense of urgency for their request. Create Ticket Escalation to the appropriate Team. Installation of conferencing devices/webcams

Kachi Onyeachonam

Tech Support || IT Help Desk|| Customer Support.

Skills