I am interested in customer service and technical support. I have strong technical skills as well as excellent soft skills, enabling me to interact with a wide range of clients. I am eager to be challenged and further improve my IT skills.I am also excited about using my technical skills to add value to people and to businesses.
Experience
Paykobo Dot com
Oct 2021 – Present
Lagos
Service Desk Analyst
Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure solutions
Manage inbound and outbound calls, chats and go the extra mile to engage and satisfy
customers.
Provide superior service when assisting customers at the point of sale/checkout area build repeat business through customer satisfaction.
Recommend potential products or services to the management based on the analyses
of customers’ needs, questions and information.
Actively seek quick and effective solutions to custom needs, communicating trends to
leadership, and suggesting innovative solutions on behalf of the customer experience.
Troubleshooting Technical issues with a product or service.
Document problems and solutions for use in internal database, and external
customer support website and community site.
Accurately and professionally document all customer contact and enter in
appropriate database.
Research and write technical product descriptions.
Recommend content topics and ideas to the appropriate department based on the analyses of customers needs,questions and informations.
Analyses of customers’ needs, questions and information.
Provide tailored responses that match the caller’s expectations and demonstrate a sense of urgency for their request.
Create Ticket Escalation to the appropriate Team.
Installation of conferencing devices/webcams