Kahaki Brahima Coulibaly

About

Three years of customer support experience with one year and half as media content remote telemarketer and one year and half as phone-based customer support representative in financial services. Over three years, I have developed skills in exceeding customer expectations, managing complaints, providing technical support and supporting customers through emails and chats.

Experience

Wave mobile money

Oct 2019 – Feb 2021

Abidjan

Customer support representative

On a continent where less than 10% of the population has access to a bank account, Wave offers the first network of financial services without account management fees, available instantly and everywhere! Responsibilities: - handle customer requests and help solve issues - make outgoing calls and provide good customer experience - manage user communities through chats and texts - escalate issues to the relevant team - record and share customers feedback - purchase plane tiket for team members - manage general services, in particular, office supplies purchase

EKA TV

Jan 2018 – May 2019

Abidjan

Telesale

Context: - EKA TV is a video delivery platform that offers more than 200 African and International TV channels. Responsibilities - EKA TV is a video delivery platform that offers more than 200 African and International TV channels. Responsibilities - outgoing calls to encourage customers to renew their subscriptions - call inactive customers to present them with new offers - call prospects and turn them into customers - handle incoming calls and share information - create ticket for technical support

Education

IFPG-ISFPT

Sep 2001 – Jul 2002

High school diploma, Accountancy

Kahaki Brahima Coulibaly

Skills

Languages