User's Cover Picture
User's avatar

Kalvin Raynes

Customer Experience Specialist

Message
Intro
United States
Customer Service Representative at TTEC
Studied Fire Sciences / Public Safety at Kilgore College
Studied General Studies at Rowlett High School
Consumer Services
Joined January 14, 2025

Skills

Languages

English
-
Native or Bilingual
About
I'm a Customer Service Specialist with over 10 years of experience in the industry.
Experience
User avatar
TTEC
Jul 2024 – Present
Texas - Remote
Customer Service Representative
Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize conflict resolution skills to de-escalate challenging situations and foster positive interactions. Maintain accurate and detailed records of customer interactions and resolutions. I worked the Txtag and NYCSC tolling contracts during my tenure.
Education
User avatar
Kilgore College
Oct 2013 – Feb 2014
Associates - Cert, Fire Sciences / Public Safety
User avatar
Rowlett High School
Aug 2009 – Jun 2013
GED, General Studies