I'm a Customer Service Specialist with over 10 years of experience in the industry.
Experience
TTEC
Jul 2024 – Present
Texas - Remote
Customer Service Representative
Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Utilize conflict resolution skills to de-escalate challenging situations and foster positive interactions.
Maintain accurate and detailed records of customer interactions and resolutions.
I worked the Txtag and NYCSC tolling contracts during my tenure.