Caring and detail-oriented healthcare professional with hands-on experience
as a Patient Services Representative. Strong communication with 4+ years
Specializing in turning bad experiences into positive ones. Eager to continue
learning and contributing to patient care. Known for strong work ethic,
positivity, and commitment to treating others with empathy and respect in
every interaction.
Experience
Intermountain Health
May 2024 – Present
Patient Service Representative
Participated in ongoing training programs related to HIPAA
compliance
Verified insurance eligibility and coverage for patients
Handled sensitive patient concerns with professionalism and empathy,
aimed at bettering patient experience
Filed and maintained patient records in accordance with HIPAA regulations
Intermountain Health
Aug 2022 – May 2024
Printer
Improved customer satisfaction by delivering high-quality prints
within tight deadlines as production increased by 50%+
Demonstrated adaptability and strong work ethic in both individual
and team-based tasks within set timelines
Maintained clean, organized workspace for efficient operation of all
printing tasks
Cove Smart
Jan 2022 – Jul 2022
Senior customer support representative
Specialized in review management- proactively addressing customer
concerns, resolving issues, and creating positive reviews
De-escalated customer calls and created positive customer experiences
Church of Jesus Christ
Oct 2019 – Oct 2021
Aguascalientes, Mexico
Missionary
Voluntary religious service
Effectively found, and coordinated teaching of individuals- facilitating
positive changes in their lives
Prepared and presented weekly trainings for 6-10 other missionaries
Digital Harbor
Mar 2019 – Oct 2019
Technical Support
Handled inbound calls providing technical support ensuring a
smooth application and submission process
Submitted tickets and coordinated between multiple parties to resolve
issues start to finish