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Kamden Roberts

Senior Customer service representative

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Intro
Salt Lake City, United States
Patient Service Representative at Intermountain Health
Studied Healthcare administration at Utah Valley University
Studied Business management at Utah Valley University
Joined May 27, 2025

Skills

Languages

English
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Native or Bilingual
Spanish
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Advanced
About
Caring and detail-oriented healthcare professional with hands-on experience as a Patient Services Representative. Strong communication with 4+ years Specializing in turning bad experiences into positive ones. Eager to continue learning and contributing to patient care. Known for strong work ethic, positivity, and commitment to treating others with empathy and respect in every interaction.
Experience
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Intermountain Health
May 2024 – Present
Patient Service Representative
Participated in ongoing training programs related to HIPAA compliance Verified insurance eligibility and coverage for patients Handled sensitive patient concerns with professionalism and empathy, aimed at bettering patient experience Filed and maintained patient records in accordance with HIPAA regulations
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Intermountain Health
Aug 2022 – May 2024
Printer
Improved customer satisfaction by delivering high-quality prints within tight deadlines as production increased by 50%+ Demonstrated adaptability and strong work ethic in both individual and team-based tasks within set timelines Maintained clean, organized workspace for efficient operation of all printing tasks
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Cove Smart
Jan 2022 – Jul 2022
Senior customer support representative
Specialized in review management- proactively addressing customer concerns, resolving issues, and creating positive reviews De-escalated customer calls and created positive customer experiences
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Church of Jesus Christ
Oct 2019 – Oct 2021
Aguascalientes, Mexico
Missionary
Voluntary religious service Effectively found, and coordinated teaching of individuals- facilitating positive changes in their lives Prepared and presented weekly trainings for 6-10 other missionaries
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Digital Harbor
Mar 2019 – Oct 2019
Technical Support
Handled inbound calls providing technical support ensuring a smooth application and submission process Submitted tickets and coordinated between multiple parties to resolve issues start to finish
Education
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Utah Valley University
Bachelors, Healthcare administration
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Utah Valley University
Associates, Business management