Kamden Roberts

Senior Customer service representative

Message

Intro

Salt Lake City, United States

Patient Service Representative at Intermountain Health

Studied Healthcare administration at Utah Valley University

Studied Business management at Utah Valley University

Joined May 27, 2025

Skills

Languages

English

Native or Bilingual

Spanish

Advanced

About

Caring and detail-oriented healthcare professional with hands-on experience as a Patient Services Representative. Strong communication with 4+ years Specializing in turning bad experiences into positive ones. Eager to continue learning and contributing to patient care. Known for strong work ethic, positivity, and commitment to treating others with empathy and respect in every interaction.

Experience

Intermountain Health

May 2024 – Present

Patient Service Representative

Participated in ongoing training programs related to HIPAA compliance Verified insurance eligibility and coverage for patients Handled sensitive patient concerns with professionalism and empathy, aimed at bettering patient experience Filed and maintained patient records in accordance with HIPAA regulations

Intermountain Health

Aug 2022 – May 2024

Printer

Improved customer satisfaction by delivering high-quality prints within tight deadlines as production increased by 50%+ Demonstrated adaptability and strong work ethic in both individual and team-based tasks within set timelines Maintained clean, organized workspace for efficient operation of all printing tasks

Cove Smart

Jan 2022 – Jul 2022

Senior customer support representative

Specialized in review management- proactively addressing customer concerns, resolving issues, and creating positive reviews De-escalated customer calls and created positive customer experiences

Church of Jesus Christ

Oct 2019 – Oct 2021

Aguascalientes, Mexico

Missionary

Voluntary religious service Effectively found, and coordinated teaching of individuals- facilitating positive changes in their lives Prepared and presented weekly trainings for 6-10 other missionaries

Digital Harbor

Mar 2019 – Oct 2019

Technical Support

Handled inbound calls providing technical support ensuring a smooth application and submission process Submitted tickets and coordinated between multiple parties to resolve issues start to finish

Education

Utah Valley University

Bachelors, Healthcare administration

Utah Valley University

Associates, Business management