kamogelo mokgoko

IT support Specialist

Message

Intro

Johannesburg, South Africa

client services representative at Afrihost

Studied Networking Basics at Cisco Networking Academy

Studied at The Glen High School

Information Technology & Services

linkedin.com/in/kamogelo-mokgoko-618108299

Joined July 30, 2024

Skills

Languages

English

Advanced

About

Dedicated IT support specialist with over 5 years of experience in client services, technical troubleshooting, and network security. Seeking a challenging role in a dynamic environment where my skills and knowledge can be utilized to provide excellent client service and technical support.

Experience

Afrihost

May 2019 – Present

Sandton South Africa

client services representative

Provide technical support and troubleshooting for DSL, Fibre, and Mobile Broadband services. - Manage voice services, web hosting, and fixed line services including installations and fault resolution. - Work in shifts, ensuring 24/7 client support availability. - Deliver excellent client service with a commitment to resolving issues efficiently. - Collaborate effectively within a team to meet service excellence standards. - Maintain technical proficiency with DSL, 3G/LTE/5G, Fibre, and email services. - Utilized strong customer service skills to handle client inquiries and complaints, ensuring high satisfaction rates

Education

Cisco Networking Academy

Jun 2024 – Jul 2024

Network Support & Security, Networking Basics

The Glen High School

Jun 2010 – Nov 2014

Matric certificate