Kanwadyo Pinho, Customer Service Agent

About

Strong experience in Customer Service over 3 years. Profficient with emails, live chat and inbound and outbound calls using a CRM system. Strong writing skills in a professional setting with strong attention to detail.

Experience

TELUS International Airbnb

Jun 2022 – Present

Dublin

Customer Service Agent

Educating the hosts or guests about Airbnb, including expections regulation etc. Helping customers with booking and finding reservations as per customers preferences. Dealing with cancellations from the guest and host perspectives and informing them of cancellation policies. Reviewing comment disputes that show low relavancy and violate policy for the host. Assisting with reservarions issues such as uncormfortable at reservation, safety issue, listing inaccuracy, refunds etc. Managing accounts and verification if the c

Infosys EE

Feb 2022 – Aug 2022

Tech Care Support Agent

Helped customers with their technical issues on their mobile and mobile broadband using the systems available. Provided answers customer queries. . Booking appointments for repairs of phone's and arranging appointments in EE stores. Gave value add on calls for example addlines,switching to pay as you go o pay monthly and upgrades. Carrying out debit/credit transactions. Topping up,adding mobile data and completing data gifting requests. Keeping up to date with the latest trends on popular brand phones examples such as Iphone and Samsung. Contributing to overall team performance and reporting to the manager. Booking appointments for repairs of phone's and arranging appointments in EE stores. Setting up deliveries via DPD of replacement phones,new sim cards, and mobile broadband devices. Liaising with departments such as mobile sales, escalations, Pay as you go,pay monthy etc. Provided answers customer queries. Following up with customers. Adhering verification and data protection procedures and compliance with all policies. Contributing to overall team performance and reporting to the manager. Setting up deliveries via DPD of replacement phones,new sim cards, and mobile broadband devices. Liaising with departments such as mobile sales, billing,escalations, pay as you go,pay monthly,insurance etc

TELUS International Coinbase

Nov 2021 – Jun 2022

Customer Service/Administrator

Communication via inbound calls and emails answering customers queries on crypto, such as selling buying, add-cash, cashing out, converting and sending crypto inside or outside the Coinbase platform. Helping customers with and explaining transaction fees and other fees when you send crypto. Assisting customers as to why they are unable to send/receive crypto or why they cannot add cash and or cashout in regards to banks within and outside EU. Advising on the correct network to use when sending crypto via the block chain. Action flags on customers account, account managing,account compromised issues and verification such as name and face match issues etc. Running diagnostics and trouble shooting problems, and giving financial and crypto advice.

Compu-Hire

Jun 2014 – Nov 2017

Assistent Technician/Event organiser

Job consists of electronic equipment installment for hiring desktops, laptops etc. For events such as organizing the RCPI (Royal college of Physicians Ireland) exam rooms, e.g. installing 500 laptops to launch the event Organized usable desktops with access to the internet in the RDS. Business convention which gave access to new customers. Conversing/negotiating with the client for any further queries and keeping the client updated on our work plus ensuring they are fully content and that any problems are resolved. Liaising with the client making sure the dates aligned with his plan to accommodate him with his financial/time scheme. Doing Data Entry for equipment hired out and still in stock in the office quickly, professionally and accurately. Organizing computer equipment in hotels such as the Lyrath, interacting with staff and arranging the rooms.

Education

Dundrum College od Further Education

Sep 2017 – May 2018

Higher Certificate, Advanced Business and Office Administration

DDTLETB

Nov 2016 – Jan 2017

Higher Certificate, Manual and Computerised Accounts

Kanwadyo Pinho

Customer Service Agent

Skills

Languages