I am a detail-oriented customer service professional with over three years of experience delivering exceptional support and building lasting relationships. I excel at resolving customer concerns with empathy, processing orders efficiently, and ensuring satisfaction across multiple communication channels. My strong interpersonal skills, adaptability, and ability to remain calm under pressure allow me to handle challenging situations effectively.
I am passionate about creating positive customer experiences and contributing to a team that values professionalism and continuous improvement. With a keen interest in leveraging technology to streamline processes, I strive to exceed expectations and foster customer loyalty.
Experience
Durozy International
Feb 2023 – Present
Lagos
Administrative Manager
As an Administrative/Royalty Manager at Durozy International, I oversee royalty disbursement for a diverse portfolio of over 50 clients, ensuring accurate and timely payments. My role involves managing client inquiries, resolving concerns within 24 hours, and improving reporting accuracy to build trust and transparency. I coordinate administrative operations, train team members on best practices, and ensure seamless communication and workflow management. By analyzing and optimizing processes, I have enhanced operational efficiency and client satisfaction in a fast-paced environment.