Trusted Customer Service Specialist with extensive experience. Performed
general office administrative duties as well as coordinated schedules, plans,
and daily operations for important corporate executives. Detail-oriented and
very well organized. Skills include a high degree of confidentiality, fast
learning, quick thinking, appointment management, superb internal and
external communication, and advanced experience with Microsoft Excel and
QuickBooks bookkeeping.
Experience
RVU Management
Mar 2020 – Sep 2022
Buffalo,NY
Credit Repair Specilaist
Managed simultaneous projects on various clients’ accounts on a rolling
basis
•
Created a comprehensive database of more than 100 clients, including
personally identifying information such as home addresses, telephone
numbers, and dates of birth. Successfully negotiated terms to complete
payments on more than $500,000 in delinquent accounts. Provided credit
repair assistance to individuals with credit histories in excess of
thousands of dollars of unpaid debt.
•
Credit restoration. In-depth knowledge of credit bureau reporting systems,
collection agency practices, and procedures, and bankruptcy laws.
•
Maintained record of customer accounts by updating customer records to
reflect monthly account activity. Resolved disputes between customer and
creditor by investigating discrepancies in credit report, obtaining
supporting documentation, drafting letters to creditors and sending letters
for customer signature. Performed marketing activities by distributing
mailers to customers, compiling lists of delinquent accounts for mailing,
and reviewing postcards to ensure accuracy
