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Kareen Richards

Customer Service Representative/Credit Repair Specialist

Parker, United States
Consumer Services
Joined September 9, 2022


Trusted Customer Service Specialist with extensive experience. Performed general office administrative duties as well as coordinated schedules, plans, and daily operations for important corporate executives. Detail-oriented and very well organized. Skills include a high degree of confidentiality, fast learning, quick thinking, appointment management, superb internal and external communication, and advanced experience with Microsoft Excel and QuickBooks bookkeeping.
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RVU Management
Mar 2020 – Sep 2022
Credit Repair Specilaist
Managed simultaneous projects on various clients’ accounts on a rolling basis • Created a comprehensive database of more than 100 clients, including personally identifying information such as home addresses, telephone numbers, and dates of birth. Successfully negotiated terms to complete payments on more than $500,000 in delinquent accounts. Provided credit repair assistance to individuals with credit histories in excess of thousands of dollars of unpaid debt. • Credit restoration. In-depth knowledge of credit bureau reporting systems, collection agency practices, and procedures, and bankruptcy laws. • Maintained record of customer accounts by updating customer records to reflect monthly account activity. Resolved disputes between customer and creditor by investigating discrepancies in credit report, obtaining supporting documentation, drafting letters to creditors and sending letters for customer signature. Performed marketing activities by distributing mailers to customers, compiling lists of delinquent accounts for mailing, and reviewing postcards to ensure accuracy