Focused, organized, and purposeful professional with a proven history in managing day-to-day client issues in a timely, proactive, and efficient manner. Creating top notch customer experiences through exceptional sales and service practices and putting people first. Collaborative and relationship-focused, building strong rapport across departments and with clients. Thrives in a demanding environment. Seeking a career opportunity in healthcare sales/service.
Experience
Home Depot
Feb 2020 – Mar 2023
Remote
Sales Manager
Recruit, hire, train, and coach teams to exceed goals and customer expectations through behavior and mindset shifts.
• Increased sales in the market by 46% in first year and continued year-over-year (YOY) growth through successful market management and team accountability.
• Effectively managed day-to-day operations becoming the number 1 market in the mid-south.
• Decreased customer cancellations by 23% and quality issues by fostering a customer-first mindset and empowering behavior transformations among the team.
• Drove customer satisfaction through continuous personal touch points with customers through the sales, production, installation, and warranty processes.
• Built strong relationships with store management and associates, improving revenue growth.
• Daily supervision of sold projects, ensuring prompt installations and utmost customer contentment.
