I have gained a vast knowledge and experience in handling customer inquiries, complaints, and providing effective solutions to their problems. I am skilled in managing and resolving conflict situations with customers while maintaining a positive attitude and professionalism.
In addition, I have a strong ability to multi-task and handle a high volume of calls efficiently. I am proficient in using various customer service software and tools, and able to quickly adapt to new technology.
As a top performer in my company, I have received numerous commendations and awards for my outstanding performance, including achieving high customer satisfaction rates and meeting.
Overall, I am a dedicated and results-driven customer service professional who takes pride in providing excellent customer experiences and contributing to the success of the organization.
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Experience
Concentrix
Oct 2021 – Present
Work at home
Assurant
I am working as a customer service representative so I provide information about plans, processes to file a claim and returns and others previously I have been working for a Credit card Company as a collections agent
