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karen Khalaf

Customer Service Agent / salesperson

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About
I’m a naturally curious and people-oriented communicator with a knack for turning cold calls into warm conversations. I’ve worked as an appointment setter and cold caller for two different life insurance companies, where I consistently booked 6–10 qualified appointments per shift. It taught me how to stay sharp, handle objections with ease, and keep my energy up through every dial. I’m drawn to opportunities where I can connect with people, grow under solid mentorship, and contribute to a driven team. I’m tech-savvy, quick to adapt, and thrive in structured environments where results matter. CRMs, call targets, follow-ups, I’m right at home in that rhythm. Above all, I bring a strong mix of resilience, coachability, and heart. I care about showing up with integrity, making the most of every opportunity, and pushing myself to keep getting better.
Experience
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wecoverhealth
Oct 2024 – Jan 2025
remote
Cold caller
I used to cold call potential leads that could have better healthcare plans and would convince them to transfer them to an agent right away so that the agent can sell them more plans, I would make around 8-12 transfers per shift
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American Income Life Insurance Company
Mar 2023 – May 2024
Remote
appointment setter
I would be assigned to a different sales agent every week, to set up appointments for their leads, I would take on 450-500 calls per day, out of an average of 10-12 pickups per day, My average booking ratio would be 6-10 appointments in 8 hours worth of work