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Karen Milanoi

Customer Service Professional | 5+ Years of Excellence in Customer Support šŸŒŸ #CustomerService #CXExpert

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Richmond, VA, United States
Telecommunications
linkedin.com/in/karen-milanoi-041b90171
Joined June 13, 2024

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English
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Native or Bilingual
About
Establish success by listening tocustomer needs, following company policies, and working to find a resolution that benefits the company and the customer.
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Experience
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Teleperfomance
Sep 2021 ā€“ Dec 2023
Remote
Customer Service Representative
ā€¢ Handling customer queries in Tckets and calls on Zendesk, Beehive, and Salesforce within the required SLA in the UK and Nordics markets. ā€¢ identifying customers' needs and clarifying information, researching every issue, providing solutionsand alternatves. ā€¢ Escalaions via Slack, Atlassian/Jira, and Microso Teams. ā€¢ Frequently updating product knowledge in Talent LMS. ā€¢ Utilizing software, databases, scripts, and tools appropriately. ā€¢ Following communication "scripts" when handling client inquiries. ā€¢ Adhering to all company policies and procedures. ā€¢ Achieving the set targets, ie CSAT and set KPIs.