Establish success by listening tocustomer needs, following company policies, and working to find a resolution that benefits the
company and the customer.
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Experience
Teleperfomance
Sep 2021 – Dec 2023
Remote
Customer Service Representative
• Handling customer queries in Tckets and calls on Zendesk,
Beehive, and Salesforce within the required SLA in the UK and
Nordics markets.
• identifying customers' needs and clarifying information,
researching every issue, providing solutionsand
alternatves.
• Escalaions via Slack, Atlassian/Jira, and Microso Teams.
• Frequently updating product knowledge in Talent LMS.
• Utilizing software, databases, scripts, and tools appropriately.
• Following communication "scripts" when handling client
inquiries.
• Adhering to all company policies and procedures.
• Achieving the set targets, ie CSAT and set KPIs.
