Karina Agamez , Business Administrator

About

Business administrator. Formed to manage the administrative processes of private and public entities, and understand the administrative functioning of organizations from the perspective of the business environment. Trained to manage companies and businesses, always in search of value creation through the design of strategies, organizational tools, plans and projects from an innovative perspective. Proficient in the use of accounting software and English language.

Experience

Ups Company

Jan 2003 – Present

Medellin, Colombia

Intermed Billing Associate

Responsibilities • Contact customers in a timely manner through calls and emails. • Management of incoming and outgoing calls. • Manage the collection process with the centers. • Maintain accurate records and reports on collection activity. • Process payments and refunds. • Follow up with customers to accompany the payment process. • Notify the client about legal actions. • Apply the collection policies and the development of collection programs, in such a way that the effectiveness . • Generate value for the Organization. • Maintain strict confidentiality regarding customer information. • Give provisions to unsuccessful collections. Achievements • Help companies improve their customer service and collection methods. • Skills to solve problems. • Excellent written and oral communication skills. • Negotiation capacity. • Work for objectives. • Patience and ability to handle stress. • Proficient in Microsoft Office Word, PowerPoint and Intermediate Excel. • Improvement in the level of conversational and written English.

Redes de Acceso Global

Nov 2021 – Dec 2022

Cartagena, Colombia

Call center bilingüe and accountant

Responsibilities • Manage databases according to the business requirements and objectives of the company. • Generate reports of commissions received by suppliers. • Manage the Book of Business of customers and suppliers. • Support in the accounting and financial area. • Provide customer service • Attraction and retention of clients • Handle large volumes of incoming and outgoing calls. • Commercial management. Achievements • Analytical capacity. • Conflict resolution. • Attention to detail. • Assertive communication. • Development of strategies for process improvement. • Ability to attract new customers.

Tubos Vouga Colombia SAS

Mar 2021 – Sep 2021

Cartagena, Colombia

Administrative Assistant

Responsibilities • Cross-administrative assistance in the organization. • Management and control of purchases of inputs and suppliers. • Human Talent Management. • Administration of files. • Document management. • File, write, review documents and generate reports. • Logistics coordination, transportation and inventory. • Support in the accounting and financial area. • Commercial management. • Telephone attention. Achievements • Knowledge of selection processes and development of human talent. • Analytical capacity. • Conflict resolution. • Attention to detail. • Development of strategies for process improvement. • Ability to attract new customers. • Negotiation with suppliers. • Experience in the industrial sector and multinational companies.

Atencia Comunicaciones EU |

Dec 2019 – Mar 2021

Cartagena, Colombia

Management Assistant

Responsibilities • Cross-administrative assistance in the organization. • Control and supervision of accounting area. • Human Talent Management. • Logistics coordination, transportation and inventory. • Management of purchases of inputs and suppliers. • Elaboration of budgets Achievements • Experience in managing accounting software. • Achieve goals and indicators. • Development and application of strategies for process improvement. • Attention to detail. • Numerical ability

Education

University of Cartagena

Jun 2014 – Jul 2020

Business Administrator

Karina Agamez

Business Administrator

Skills

Languages