I am particularly interested in roles that allow me to directly engage with customers, solve problems, and contribute to a positive brand experience. I thrive in dynamic environments where I can continuously learn and grow while supporting a team and delivering high-quality service. I am especially motivated by opportunities to improve customer experiences, support company goals, and develop professionally in a customer-centric setting.
Experience
Sandman Hotels
May 2023 – Apr 2025
Oakville, ON
Supervisor
Train new hires in cleaning techniques, equipment usage, and customer
service standards, resulting in improved efficiency and guest satisfaction.
In the absence of the Housekeeping Manager, be responsible for the
day-to-day operation of the Housekeeping Department.
Maintain cleaning supplies and equipment inventory, placing orders when
needed.
Inspect guest rooms to ensure cleanliness and compliance with quality
standards, reporting any maintenance issues promptly.
Managing daily housekeeping operations, including room cleaning,
laundry, and public area maintenance.
Maintain proper lost and found procedures and update them in the
system.
Oversee and manage a team of 15 housekeepers, assigning tasks, and
ensuring daily cleaning duties are completed efficiently and on time.
Coordinate with the front desk to ensure timely guest check-ins and
check-outs, prioritizing room availability based on guest requirements.
