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Karina Ann Balilla

Customer Support & Professional VA

San Juan, Philippines
Studied AB Psychology at Universidad de Sta. Isabel
Joined June 30, 2021



Friendly and Customer-Centric Support Pro, bringing a wealth of experience in delivering top-notch customer service and technical aid. Showcased skills include skillfully addressing technical glitches, turning customer concerns into smiles, and keeping satisfaction levels soaring. I thrive as a go-to expert, making sure questions are answered and tickets are managed seamlessly. With a knack for precise record-keeping, spotting pain points, and tending to customer wishes, I'm all about effective communication and creative solutions. My history? Well, let's just say I have a habit of surpassing those performance goals. I'm on the lookout for an exciting role where I can sprinkle my magic and contribute to customers' triumphs. šŸŒŸ
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Nov 2021 ā€“ Apr 2023
Customer Support Specialist II
ā€¢ Tasked to be the overall SME (Subject Matter Expert) for any issues, requests, or questions that might appear on a daily basis ā€¢ Troubleshooting technical issues reported by customers, offering solutions, and filing detailed tickets for any undocumented issues ā€¢ Keeping track of common pain points and feature requests that customers express
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May 2022 ā€“ Aug 2022
Part-time Virtual Assistant
ā€¢ Responsible for conducting follow-ups with potential Financial Advisors ā€¢ Maintain and keep the client database up to date ā€¢ Arrange and categorize essential documents for easy access
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Sep 2021 ā€“ Dec 2021
Virtual Assistant
ā€¢ Assigned to create and manage a roster of upcoming projects ā€¢ Search through Twitter and Discord platforms to discover fresh projects ā€¢ Ensure active participation and involvement in Discord Servers
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Intellibridge Web Solutions
May 2018 ā€“ Aug 2018
Naga City, Philippines
Appointment Setter
ā€¢ Identify potential leads and prospects within the target market ā€¢ Make outbound calls to leads to introduce the insurance company and its services ā€¢ Gather necessary information from leads, such as contact details, current insurance coverage, and specific insurance needs
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Sutherland Global Services
Oct 2017 ā€“ Apr 2018
Customer Service Representative
ā€¢ Resolve customer complaints or issues by actively listening, understanding the problem, and offering appropriate solutions. ā€¢ Process customer orders, returns, and exchanges promptly and accurately. ā€¢ Troubleshoot and resolve technical issues related to Amazon's website, services, and products. ā€¢ Escalate complex or unresolved customer issues to the appropriate departments or supervisors for further assistance.
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Universidad de Sta. Isabel
Jun 2015 ā€“ Mar 2017
AB Psychology