Karina Ann Balilla, Executive Assistant

About

As an experienced Executive Assistant, I bring strong organizational and multitasking abilities, honed from supporting high-level executives and managing complex schedules and communications. My background in customer support and technical troubleshooting, paired with profi ciency in tools like Zendesk, Google Sheets, and Microsoft Offi ce, enables me to provide seamless administrative support and exceptional client service. With experience in virtual assistance, appointment setting, and a foundation in psychology, I understand customer needs and deliver tailored solutions.

Experience

Neun Farben Corporation

Jan 2024 – Present

Philippines

Executive Assistant

● Handle various administrative tasks, including fi ling, data entry, and managing email correspondences. ● Track and record employee absences and weekend work schedules to ensure accurate attendance management. ● Prepare and organize documents, reports, and other materials needed for production and administrative purposes. ● Assist with special projects and ad hoc tasks as assigned to support production operations and team efficiency.

PartnerHero

Nov 2021 – Apr 2023

Remote

Customer Support Specialist II

• Tasked to be the overall SME (Subject Matter Expert) for any issues, requests, or questions that might appear on a daily basis • Troubleshooting technical issues reported by customers, offering solutions, and filing detailed tickets for any undocumented issues • Keeping track of common pain points and feature requests that customers express

Freelance

May 2022 – Aug 2022

Remote

Part-time Virtual Assistant

• Responsible for conducting follow-ups with potential Financial Advisors • Maintain and keep the client database up to date • Arrange and categorize essential documents for easy access

Freelance

Sep 2021 – Dec 2021

Remote

Virtual Assistant

• Assigned to create and manage a roster of upcoming projects • Search through Twitter and Discord platforms to discover fresh projects • Ensure active participation and involvement in Discord Servers

Intellibridge Web Solutions

May 2018 – Aug 2018

Naga City, Philippines

Appointment Setter

• Identify potential leads and prospects within the target market • Make outbound calls to leads to introduce the insurance company and its services • Gather necessary information from leads, such as contact details, current insurance coverage, and specific insurance needs

Sutherland Global Services

Oct 2017 – Apr 2018

Philippines

Customer Service Representative

• Resolve customer complaints or issues by actively listening, understanding the problem, and offering appropriate solutions. • Process customer orders, returns, and exchanges promptly and accurately. • Troubleshoot and resolve technical issues related to Amazon's website, services, and products. • Escalate complex or unresolved customer issues to the appropriate departments or supervisors for further assistance.

Education

Universidad de Sta. Isabel

Jun 2015 – Mar 2017

AB Psychology

Karina Ann Balilla

Executive Assistant

Skills

Languages