Karina Ann Balilla, Customer Support & Professional VA

About

Friendly and Customer-Centric Support Pro, bringing a wealth of experience in delivering top-notch customer service and technical aid. Showcased skills include skillfully addressing technical glitches, turning customer concerns into smiles, and keeping satisfaction levels soaring. I thrive as a go-to expert, making sure questions are answered and tickets are managed seamlessly. With a knack for precise record-keeping, spotting pain points, and tending to customer wishes, I'm all about effective communication and creative solutions. My history? Well, let's just say I have a habit of surpassing those performance goals. I'm on the lookout for an exciting role where I can sprinkle my magic and contribute to customers' triumphs. 🌟

Experience

PartnerHero

Nov 2021 – Apr 2023

Remote

Customer Support Specialist II

• Tasked to be the overall SME (Subject Matter Expert) for any issues, requests, or questions that might appear on a daily basis • Troubleshooting technical issues reported by customers, offering solutions, and filing detailed tickets for any undocumented issues • Keeping track of common pain points and feature requests that customers express

Freelance

May 2022 – Aug 2022

Remote

Part-time Virtual Assistant

• Responsible for conducting follow-ups with potential Financial Advisors • Maintain and keep the client database up to date • Arrange and categorize essential documents for easy access

Freelance

Sep 2021 – Dec 2021

Remote

Virtual Assistant

• Assigned to create and manage a roster of upcoming projects • Search through Twitter and Discord platforms to discover fresh projects • Ensure active participation and involvement in Discord Servers

Intellibridge Web Solutions

May 2018 – Aug 2018

Naga City, Philippines

Appointment Setter

• Identify potential leads and prospects within the target market • Make outbound calls to leads to introduce the insurance company and its services • Gather necessary information from leads, such as contact details, current insurance coverage, and specific insurance needs

Sutherland Global Services

Oct 2017 – Apr 2018

Philippines

Customer Service Representative

• Resolve customer complaints or issues by actively listening, understanding the problem, and offering appropriate solutions. • Process customer orders, returns, and exchanges promptly and accurately. • Troubleshoot and resolve technical issues related to Amazon's website, services, and products. • Escalate complex or unresolved customer issues to the appropriate departments or supervisors for further assistance.

Education

Universidad de Sta. Isabel

Jun 2015 – Mar 2017

AB Psychology

Karina Ann Balilla

Customer Support & Professional VA

Skills

Languages