Detail-oriented professional with experience in underwriting, risk assessment, loan processing,
fraud investigation, and customer account support. Skilled in evaluating creditworthiness,
reviewing financial documents, resolving customer concerns, and ensuring compliance with
policies while delivering accurate decisions and excellent customer service.
Experience
Spring Financial Inc.
Jul 2024 – Oct 2025
Vancouver BC, Canada (remote)
Underwriting Associate/ Underwriter
-Analyzed loan applications, credit reports, and financial documents to assess borrower risk
and make underwriting decisions.
-Prepared accurate loan documentation and coordinated with underwriters, agents, and sales
teams to verify information and finalize terms.
-Approved or declined applications in line with underwriting guidelines while ensuring
regulatory and company compliance
Alorica Philippines
Jul 2022 – Mar 2024
Lipa City, Batangas Philippines (on-site)
Customer Experience Agent
-Provided professional customer support by resolving account, billing, and transaction
inquiries while ensuring a positive customer experience.
-Investigated complaints, processed disputes and fraud claims, and identified suspicious
activities in line with company policies.
-Assisted customers with payments, account management, and basic technical
troubleshooting for account-related issues.
