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Karla Caballero

Highly Versatile Customer Service Specialist with Multilingual Proficiency"

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Intro
Panama City, Panama
Studied Tesol at International Open Academy
Studied High School Diploma in Commerce at Instituto Chiriqui Panama
Joined July 24, 2023

Skills

Languages

English
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Native or Bilingual
Spanish
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Basic
About
As a highly motivated and adaptable individual, I am committed to contributing my best efforts to the success and growth of any organization I join. With strong communication and problem-solving skills, I thrive in a customer-oriented environment, delivering exceptional service and building lasting connections. My dedication to teamwork and achievement makes me a valuable asset in pursuing common goals.
Experience
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Private
Jan 2020 – Jun 2023
Around the world
Spanish Teacher
Conducted private Spanish classes for a diverse range of students from different parts of the world. Recognized for my great patience and adaptation to my students' needs, I achieved a high retention rate. Through personalized instruction, I fostered a high degree of fluency in Spanish among my students, leading to significant progress in their communication skills.
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Black Mountain Coffee Roaster
Sep 2017 – Jan 2021
Panamá, Spain
Chef
Customer Service and Social Media. Pastry training in Spain for 3 months. Recognized for my exceptional customer service skills and proficiency in two languages (Spanish and English), I provided outstanding and personalized service to customers of diverse nationalities. My quick adaptability enabled me to acquire extensive knowledge in key areas such as purchasing, training new employees, and cash management. My versatility allowed me to excel in various responsibilities, contributing to the growth and efficiency of the team and the company.
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Meraki Art
Sep 2017 – Nov 2019
Panamá
Co-Owner of clothing store
Handled administrative responsibilities, including inventory management, vendor management, and planning promotional events. Played a key role in the successful launch and efficient operation of a completely new business, known for its dedication to customer service and providing personalized services to each client. As a result, we achieved the milestone of fully leasing the store, solidifying our position in the market and expanding our operations.
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Wr Logistic
Aug 2016 – Aug 2017
Panamá
Office Assistant- Transportation Company
Coordinated different schedules, employee payments, and invoice recording. Played a vital role in the efficient transportation for Panama Canal workers, ensuring schedules aligned with their needs and resolving various bus-related challenges. Successfully addressed issues such as bus deficiencies, last-minute staffing problems, and fuel management. Additionally, I took responsibility for driver payments and maintained precise records of company expenses, ensuring effective financial management.
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Private Company
Jan 2016 – Aug 2016
Panamá
Sign Language Recording Assistant
Played a fundamental role as a Sign Language Recording Assistant, supporting the creation of visual and educational resources for the hearing-impaired community. Worked closely with the team to ensure the accuracy and quality of recordings, successfully completing them within specified timeframes.
Education
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International Open Academy
Jan 2020 – Aug 2020
Tesol
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Instituto Chiriqui Panama
Jan 2011 – Dec 2012
High School Diploma in Commerce
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