Karla Mendez

Customer Service Representative

Message

Intro

Cornellà de Llobregat, Spain

Studied Education at Universidad Nacional Autónoma de Honduras (UNAH)

Joined June 20, 2025

Skills

Languages

Spanish

Native or Bilingual

English

Advanced

About

I'm a bilingual customer service specialist with over 5 years of experience supporting U.S.-based clients via phone, chat, and email. I began as a Customer Service Representative and later advanced to a Subject Matter Expert (SME), coaching agents and assisting leadership with performance and reporting tasks. I'm particularly strong in chat support and written communication, thanks to my background in English language training and my attention to detail. I'm also highly efficient in managing support tickets and emails, ensuring fast and accurate resolution. I'm now looking for fully remote opportunities in customer support, virtual assistance, or team coordination roles. I'm a fast learner, highly organized, and committed to delivering excellent service and results in remote environments.

Experience

IntouchCX

Mar 2021 – May 2025

Tegucigalpa, Honduras

Subject Matter Expert

Coached agents, solved service issues, and collaborated on payroll and performance tracking.

IntouchCX

Sep 2018 – Mar 2021

Tegucigalpa, Honduras

Customer Service Representative

Provided multichannel support (chat/phone/email) for the Peoplematter platform, resolving technical issues and ensuring client satisfaction.

Education

Universidad Nacional Autónoma de Honduras (UNAH)

Sep 2012 – Jun 2018

Bachelor’s Degree in Teaching English as a Second Language, Education