I have more than 10 years of work experience in various roles, and have always focused on customer care. Thanks to my work experience and having international work experience, I have matured my adaptability and flexibility. Always proving to be reliable, friendly and helpful. I have developed excellent communication, organizational and teamwork skills in terms of collaboration for problem solving. I am focused on analysis, problem solving and multitasking. Able to work in an environment of constant change where punctuality and compliance with different deadlines are essential requirements.
Experience
Arvato services
Jan 2020 – Dec 2020
milano
Customer service e-commerce
Customer support for an international organisation. Customer support in different languages such as: Italian, English and Spanish. Customer support in relation to orders, shipments or complaints, analysis and resolution of problems and organization with other technical intervention services. Accurate management of the customer database in SAP and other systems.
DAP ABOGADOS
Feb 2016 – Feb 2017
Oviedo, Spain
ATTORNEY INTERNSHIP
Resolution of legal problems, processing of legal actions and complaints, monitoring and application of laws and
jurisprudence, management of organizational agendas, customer care, participating in trials.