Enthusiastic graduate eager to gain valuable real-world experience in where I could enhance the business practices through my exemplary academic knowledge as well as interpersonal skills.
A trilingual, with first-rate communication and leadership abilities, I am known as empathetic and charismatic with a sharp sense of humor and have built successful relationships based on mutual respect and loyalty.
Hershey Malaysia SDN BHD
Oct 2022 – Present
Junior Process Lead
- To be able to understand the process mapping for existing process that had been developed and able to independently execute process mapping for NPI and new processes.
- To be able to understand the need of SPS, the requirements & methods of doing SPS & chair a minimum of 5 SPS session to identify RC.
- Maintaining the line standards; able to act as a standard keeper in daily DDS meetings & manage standard reviews independently.
- Timely review AM Pillars timely to ensure meeting expectations.
Persolkelly Workforce Solution SDN.BHD
Mar 2022 – Sep 2022
Labor Planner ( Internship )
• Accountable for day-to-day planning and scheduling of labour needs of client (Hershey Malaysia Sdn. Bhd.).
• Monitored shift attendance and scheduled trainings for staffs to ensure optimal service levels are maintained consistently, whilst uplifting a culture of continuous improvement.
• Reduced 40% of staff shortages by organizing ad-hoc hiring programs through open interviews and social media advertisements. We managed to identify ‘buffer’ staffs who were able to sustain the operations of our client on weekends, public holidays and festive holidays.
• Created integrated database tracking tools to analyze the pattern of staffing shortage to optimize resource needs’ forecasts. This contributed to continuous improvement of duty roster planning which was strongly supported by data analysis.
• Changed work schedules by switching shifts and reassigning staffs to different duties or production lines to achieve a high level of productivity without creating burnout.
University Utara Malaysia ( UUM )
Sep 2018 – Sep 2022
Bachelor of Operations Management with Honours , Technology Management and Logistics