Customer Support Specialist | Experienced in CRM, Live chat, Troubleshooting and First contact resolution in various fields ,including medical field | Committed to finding creative solutions to improve customer experience
Experience
Foundever
Nov 2022 – Present
Belgrade, Serbia
Customer Service Associate
-Response to customer inquiries in a timely and professional manner - via chat, email and phone
-Troubleshoot customer issues and provide solutions
-Develop and implement customer service policies and procedures
-Resolve customer complaints and follow up to ensure satisfaction
