I am an organized, results-oriented individual with an excellent track record of significantly increasing service quality, sales, and customer base. Hard worker with relationship-building skills; effective in strengthening customer connections that inspire confidence and loyalty.
Experience
GoxeeDealer Software
Oct 2020 – Present
Belgrade, Serbia
Dealer Advisor
Serving as a consultant to new clients;
Scheduling and conducting software training sessions; Coordinating the setup process of new users; Monitoring accounts during a two-week free trial period;
Keeping records of customer interactions, transactions, and comments using a ticketing system
GoxeeDealer Software
Jan 2020 – Aug 2020
Belgrade, Serbia
Sales Representative
Reaching out to customer leads in the US and Canada through cold callings;
Conducting presentations with potential customers, outlining optimal benefits and competitive advantages;
Keeping track of phone calls and leads through a CRM system;
Letra
Dec 2016 – Jun 2020
Belgrade, Serbia
English/German Teacher
Planning course material and activities;
Building trusting relationships with students, parents, and other staff members;
Assessing the students' progress (e.g. homework, exams, grades, etc.);
Executing lessons efficiently using different styles of teaching depending on the content;
Education
Faculty of Philology, University of Belgrade
Sep 2016 – May 2021
Bachelor's Degree, English Language and Literature