An assertive individual who possesses "can do it attitude" with years of experience in customer service as an ecommerce support agent and sales. Enable to operate in efficient and persuasive manner. Hardworking, goal oriented, focus, reliable, fast learner and multi-tasking.
Experience
ALI ASGER AND BROTHERS LLC(AABTOOLS)
Sep 2022 – Oct 2024
DUBAI, UNITED ARAB EMIRATES
LEAD MANAGENT AND E-COMMERCE SUPPORT AGENT
Generate new business revenue by increasing the visibility and converting the potential customer into actual customer using Zoho CRM and Desk.
Responding to qualifying and tracking inbound leads from multiple channels- phone, email, live chat /IM/WhatsApp.
Doing the lead management process, capturing and qualifying the leads using BANT analysis (Budget, Authority, Needs, Timeline), then handling off to the sales team to convert the leads into actual deals.
Demonstrate knowledge of the industrial products to assist customers with technical questions as needed.
Identify customer needs, clarify information and provide a positive solution to the customer.
Assisting in making a quotation/proposal and making a delivery order to the customer until the customer receive his/her order.
Assist in the processing of online purchase from different platform- NOON, Amazon, Maintive, ACE marketplace.
Coordinate with shipping company/freight forwarder to ensure the safe delivery of all orders/.
Handles and solves customer complains.
Update the status in OMS and monitoring in work drive to avoid late or delayed delivery.
Update the status and the price comparison of another competitor using Microsoft excel.
Build and maintain strong communication relationship to the customers.
