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Katrin Paulino

Tech Savvy Customer Service and Technical Support Representative

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Intro
Bacoor, Philippines
• Freelance Tech Support, Customer Service, Virtual Assitant, Video and Photo Editor, Data Entry Specialist, Ecommerce Website Manager, Social Media Manager at Remote Jobs
Joined April 10, 2022

Skills

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English
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Fluent
About
I am passionate hardworking person, can do multi tasking, can work in minimal supervision, a team leader and a team player at the same time, detail oriented, and tech savvy. * I have expertise in Microsoft Office applications, adobe photoshop, and lightroom. * 6 years experience as a Technical Support Representative * 6 months as an Accounting Staff * Freelancing since july 2020 - Detail-oriented - Work with minimal supervision - Tech Savvy - Multi-tasker - Goal Digger
Experience
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Remote Jobs
Feb 2021 – Present
Remote
• Freelance Tech Support, Customer Service, Virtual Assitant, Video and Photo Editor, Data Entry Specialist, Ecommerce Website Manager, Social Media Manager
Freelance Tech Support, Customer Service, Virtual Assitant, Video and Photo Editor, Data Entry Specialist, Ecommerce Website Manager, Social Media Manager
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IQor Philippines
Dec 2020 – Feb 2021
Pampanga Philippines / remote job
Technical Support Representative
Technical Support / Customer Care Representative for T-mobile/Sprint
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Convergys
Dec 2017 – Feb 2019
Pasay City Philippines
Technical Support Representative
Duties and Responsibilities: • Taking inbound calls for customers from US & Canada • Remote accessing customers computer • Fixing harware issues • Helping customers having iissues with their computer, and if we verified that the computer has hardrware issues we get customers approval to have their computer sent on our service centers for repair • Selling warranties and HP products
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Teletech
Jul 2015 – Dec 2017
Pasay City Philippines
Technical Support Representative
Duties and Responsibilities: • Taking inbound calls for customers from Australia • Remote accessing customers computer • Fixing network issues • Helping customer to connect to the telstra network • Educating customers on how to manage and use their email with telstra • Fixing email issues (telstra email)
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Convergys Philippines
Sep 2013 – Dec 2014
Quezon City Philippines
Technical Support Representative
• Taking inbound calls for customers from North America and Australia, New Zealand, Middle East, South Africa and United Kingdom • Remote accessing customer computer. • Doing a virus removal on the customer computer. • Fixing Windows operating system issues: windows updates, operating system installation, software installation, compatibility issues with internet explorer, microsoft silverlight, installing or fixing printer issue on the customers computer (wireless/wired), installing drivers on the customers computer, etc. • Helping the customers upgrade their computer with a higher operating system or to the latest version of windows. • Fixing compatibility issues of the software that might be incompatible with the new operating system, when the customer chooses to upgrade. • Supported Operating System: Windows Vista, Windows 7,Windows 8 ,Windows 8.1 • Handling different computers issue, with different types of customers. • Selling customers support services depending on the customer needs. • Up-selling different microsoft products on the customers (Microsoft Office, Computers with latest version of Windows operating system , Operating System, Computer Accessories, Product keys, etc).
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