I am a Senior Customer Service Representative with about 6 years of experience and I have assisted with training and overseeing a group of people in the nesting period and helped with answering questions and handling difficulties with customers and/or systems. I like to learn new things and am quick to pick things up in most situations.
Experience
Palmer group
May 2021 – Feb 2024
Remote
Senior customer service representative
I received inbound calls to assist customers with problems with paperwork. I assisted customers with logging into their online portal and getting to the correct information once into the portal. I documented the information about the call and the customers information and scheduled follow up calls if there was one needed.
