Senior Manager in Analytics with over 14 years of
experience, effectively managing client projects from
conception to completion. Managed a 30-member cross-
functional (product, analytics, client engagement &
support) team and coordinated with stakeholders toward
the successful building of product platform.
Experience
Concentrix
Jan 2016 – Present
Hyderabad
Manager
1. Delivery Management – Work closely with Customer & stakeholders on quality
initiatives.
2. Driving IT & Ops resources against project goals and deliverables for last 4 years,
drove accuracy and completeness by 40% and reduced workload by 20%.
3. Interacting with Customers, Project Managers and Scrum Masters for the coordination
of key initiatives, led to improved customer satisfaction score by 20%.
4. Coordinating the research effort in Accrual/AP/Data Extracts requirement and ensure
accurate deliverables, led to 30% reduction in client's escalations.
5.Periodically reviewing Key SLA’s and KPI’s to identify & improve area of concerns.
6.Work with director to build roadmaps & strategy to drive and push teams for more
sustainable product growth led to an increased revenue size by 4 Mill $.
7. Managing large utility budgets of size 100 Million Dollars or more and submitted
plans for future sustainability initiatives.
8. Working with stakeholders on GHG Emissions Scope 1, 2 and 3 requirements, data
gathering plans and integration with platform on reporting.
