Kayla Hollenkamp, Manager, Office and Database Operations

About

I’m an operations and database professional with over a decade of experience keeping organizations running smoothly behind the scenes. My work interests center around online operations, database management, compliance, and process improvement. I love creating order out of complexity and making sure systems support people, not the other way around. I’m detail-oriented but also adaptable, equally comfortable managing CRM data and compliance audits as I am coordinating events, research projects, or cross-team communication. My strongest sides are my ability to spot inefficiencies, design practical solutions, and deliver consistent, accurate results while juggling multiple priorities. At the heart of it, I thrive in roles where I can support mission-driven teams by making their daily work easier, faster, and more effective.

Experience

National Foundation for Ectodermal Dysplasias

Mar 2015 – Present

Fairview Heights, IL

Manager, Office and Database Operations / Administrative Assistant

Oversee daily online operations, vendor contracts, office software, and IT systems. Manage CRM including database audits, segmentation, and reporting. Process donations, manage acknowledgements, and ensure compliance with PCI DSS and charitable registrations. Coordinate national events and projects: Advocacy Day, Family Conferences, and research initiatives, handling registration, scheduling, logistics, volunteers, and tech support. Respond to email and constituent communications; maintain timely and professional correspondence. Prepare reports and presentations for executives and board of directors. Identify and implement process improvements, streamlining data entry, reporting, and task workflows.

National Foundation for Ectodermal Dysplasias (NFED)

Mar 2015 – Present

Fairview Heights, IL

Manager, Office and Database Operations

Oversee daily online operations, including vendor contracts and IT/software management. Maintain and audit CRM systems (Raiser’s Edge NXT) for accurate data and comprehensive reporting. Ensure compliance in processing donations with PCI DSS and state regulations. Manage logistics and volunteer coordination for national events and projects. Prepare detailed reports for executives, implementing workflow improvements to boost efficiency.

National Foundation for Ectodermal Dysplasias

Apr 2014 – Mar 2015

Fairview Heights, IL

Database Entry (Temp)

Maintained donor records, ensured data accuracy, and supported system migration/cleanup.

National Foundation for Ectodermal Dysplasias (NFED)

Apr 2014 – Mar 2015

Fairview Heights, IL

Database Entry (Temp)

Maintained and updated donor and constituent records with precision to ensure data integrity. Contributed to database cleanup and migration initiatives, enhancing data quality for long-term use. Assisted in creating standard operating procedures aimed at boosting database efficiency. Collaborated with cross-functional teams to ensure accurate data entry and timely updates. Produced reports to monitor database performance and pinpoint areas for operational improvement.

Heartland Human Services

Jun 2012 – Jan 2014

Effingham, IL

Client Services Representative

Coordinated client services while ensuring adherence to healthcare privacy standards. Maintained accurate and confidential client records, processing documentation efficiently. Managed scheduling and inquiries to optimize daily office functions. Identified and implemented process improvements that boosted service efficiency.

Walmart Supercenter

May 2011 – Jun 2012

Effingham, IL

Sales Associate

Provided frontline customer support, maintained product display and inventory, and coordinated department operations.

Menards Inc.

Oct 2005 – May 2011

Effingham, IL

Assistant Department Manager / Sales Associate / Cashier

Oversaw staff scheduling and department task coordination, maintained department operations and sales records, and resolved escalated issues.

Education

Lake Land College

May 2011 – Jun 2012

Certification, Medical Transcription

Kayla Hollenkamp

Manager, Office and Database Operations

Skills

Languages