I am an exceptional self-employed customer service representative with outstanding support and communication abilities. My vast experience in various customer support and sales roles has enabled me to effectively assist numerous companies in achieving their customer success objectives. My reliability and highly organized nature allow me to adeptly manage multiple priorities with a positive and confident attitude. I am always ready and willing to take on additional responsibilities to ensure team goals are met. Currently, I am seeking a full-time position that offers professional challenges and demands strong interpersonal, time management, and problem-solving skills.
Experience
Tyme Global
Dec 2021 – May 2023
remote US
Customer Service/ Front desk
Responsible for guest satisfaction, Inquiry handling on various systems, Oversaw fast-paced front desk operations
and guests' needs at a busy facility. Used quick response and dynamic service skills to customer retention rate
Resolved service-related problems and documented actions in the system. Assist guests via different platforms
Tyme Global
Jul 2020 – Dec 2021
remote US
Customer Service Team Lead
Introduced higher standards for customer service and increased efficiency by streamlining operations. Supervised employees, assessed performances to determine training needs and define accurate plans for decreasing process lags. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Resolved concerns with products or services to help with retention and drive sales. Exceeded team goals, and collaborated with staff members to implement customer service initiatives.
