kedashia carridice

Message

Intro

Kingston, Jamaica

Customer Service Representative at Sutherland Global Services

Studied Business Administration at University of the West Indies

Joined December 4, 2021

Skills

About

I am a proficient and self-motivated individual who takes pride in completing tasks. I have worked in the BPO industry for six years providing excellent customer service, technical support and sales via phone, chat and email. I was a customer service representative for four years and I spent two years as an assistant for a local real estate company. I am professional, cordial and my charismatic personality allows me to build a good rapport with customers of different backgrounds. I have an excellent command of the English language; I also know basic French. It's time to relax and let me take care of the necessary work for you. Skills: Customer Service Management B2B marketing B2C marketing Cold calling Marketing Telemarketing Strong Written and Verbal Communication Skills

Experience

Sutherland Global Services

Nov 2017 – Present

Manchester, Jamaica

Customer Service Representative

I provide excellent customer service, technical support and sales via phone and chat.

Campbell's Real Estate

Jan 2014 – Dec 2016

Manchester, Jamaica

Virtual Assistant

I provided customer service, responded to customer's queries via phone and chat. I was also assigned to basic booking keeping and making sure finances were in order.

Education

University of the West Indies

Sep 2012 – Nov 2015

Bachelor of Arts, Business Administration