Kedirile Mareme, Claims Complaints Advisor with a passion for finances ,Customer relations, administration and economics.

About

I'm a 29year old with a National diploma and a Bachelor in Technology majoring in Economics and financial management. I currently have two years finance experience and 10 months customer complaints experience.

Experience

Miway Insurance Company

Nov 2021 – May 2022

Centurion

Claims Complaints Advisor

 Managing daily classification and development of complaints that are sent to team leaders and managers, follow ups and completions of complaints received from clients.  Capturing of compliments/complaints received through emails, Hellopeter, Facebook and Twitter for all the advisors using the TIA system  Recommendations and managing daily allocations, follow up and completions of all the staff errors that are made by the employees  Goal oriented nomination of compliment of the week winner within all the advisors  Transactions of daily stats report of each departments complaints, compliments and staff errors  Making sure that the managers and advisors compliance with the TCF and OMBUS regulatory steps are followed when dealing with complaints  Attention to detail and innovation of better ways for communication with clients  Supply feedback to clients about their complaint  Implement solutions about how the complaint can be resolved

Miway Insurance Company

Sep 2021 – Nov 2021

Centurion

Claims drivable Advisor

 Receiving calls from clients to capture their motor driverable claims  Send written letters to clients  Following up on any delays made by the companies assessing department or service providers  Using Tia and Mia systems  Making payments to the clients or the service providers  Application of validating and costing of the claims  Risk management with every call and claim  Good relationship management and documentation of all claims should be relevant  Collaborate with service providers to give the best service  Problem solving when dealing with challenging clients

Curly Or Knots Natural Hair Boutique

Jun 2019 – Jul 2021

Midrand

Financial Administrator

 Facilitating and monitoring performances of the workers  Analysis and reporting on the marginal profit and losses made  Financial planning, financial processing and recovering of all the finances using balance sheet, income and expense statement and reconciliation statement.  Daily use of advanced computer skills software (Ms word, Excel, Microsoft PowerPoint and Outlook)  Customer service data processing and allocation  Implementation of user-friendly data capturing and recording  Invoice and inventory recordings  Analysis all the accounting documentation  Growth and development monitoring  Research and decision making of which products to use

Education

Tshwane University Of Technology

Jun 2017 – Dec 2018

Bachelor Of Technology, Economics and Financial Mangement

Tshwane University Of Technology

Jan 2013 – Dec 2016

National Diploma, Economics and Financial Mangement

Kedirile Mareme

Claims Complaints Advisor with a passion for finances ,Customer relations, administration and economics.

Skills

Languages