Kelechi Ukanwa, Customer Experience Fraud and Payment Officer

About

Knowledgeable Fraud and Payment Officer with over 3 years of experience in finance and customer experience. Skilled in customer due diligence, risk assessment and compliance. Demonstrates impressive abilities to multitask and work well under pressure.

Experience

Zegaming Nigeria Limited

Mar 2023 – Present

CX Fraud and Payment Officer

● Review and evaluate documentation for new customers account. ● Handle the prompt processing and/or rejection of daily withdrawals. ● Report and escalate transactional discrepancies & disputes to the team leads for further action. ● Monitor clients’ accounts and analyze daily transactional data for suspicious activities. ● Ensure that each customers’ database accurately reflects all key personal information and documents, as received.

Daibau Group, Nigeria

May 2022 – Mar 2023

Acquisition Officer

● Market the organization’s services to businesses and artisans, and monitor their acceptance. ● Monitor inbound and outbound calls, emails and chats from clients. ● Compile and constantly update the list of potential leads. ● Manage workflow and arrange meetings with prospective clients. ● Maintain accurate records of conversations with clients and analyze the data for improved customer experience. ● Assist in the development of promotional strategies and service enhancement. ● Ensure business processes run smoothly by managing all office administrative tasks. ● Escalate and resolve areas of issues as raised by clients

Access Solutions Nigeria Limited

Aug 2021 – May 2022

Accountant/Loan Collection Officer

● Manage the collection and proper documentation of the daily savings, deposits and loan repayment contributions from clients and businesses. ● Maintain up-to-date records of the organization’s daily financial inflow and outflow. ● Ensure timely bank payments on behalf of the company. ● Maintaining customer savings and loan payment records as well as other key information. ● Handled the briefing of potential clients on the business and its loan disbursement and savings services. ● Ensure the updating and balancing of the organization’s financial books. ● Advise customers on their savings and repayment options and methods.

Education

University of Benin

Aug 2015 – Sep 2019

Bachelor of Science , Accounting

Kelechi Ukanwa

Customer Experience Fraud and Payment Officer

Skills

Languages