I'm a customer service representative with 5 years of experience. My work interests lie in cold calling, outbound calls, inbound calls, and lead generation. My strong sides include being resilient and having excellent problem-solving skills. One instance that stands out is when I went above and beyond to help a customer at Mayvibe when our platform underwent maintenance, and I had to notify clients about a week-long downtime. One client was particularly distressed, as he had an upcoming show and needed his song uploaded urgently. I took the initiative to help him by uploading the song manually, ensuring his event wasn't impacted. This experience showcases my dedication to delivering exceptional service and finding solutions. I'm excited to leverage my skills and experience in a new role.
Experience
Versatel Marketing
Jan 2022 – Mar 2025
Missouri, USA
Cold-Caller/ Customer Service Representative
Liaised between customers and retail buyers to expedite orders and meet customer demands. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Answered inbound calls, chats and emails to facilitate customer service.
Resolved customer complaints promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Updated system with order specifics and customer details, preferences, and billing information.
