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Kelsey Duque

Gilbert, United States
Customer Care/Data Entry Specialist at BNI Riverside
Studied Psychology and Social Behavior at University of California, Irvine
Joined June 11, 2024



Native or Bilingual
I am a Customer Support Specialist with years of experience in customer service, data management, training, and communications.
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BNI Riverside
Jan 2019 – Present
Customer Care/Data Entry Specialist
Data entry for new and renewing clients Reconciling payments and facilitating onboarding of new clients Run reports, analyze and summarize data All work done remotely due to out of state move
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BNI Riverside
Mar 2016 – Jan 2019
Riverside, California
Executive Director
Assisted in running two franchises consisting of 550+ clients Direct and coordinate regional staff Conduct marketing trainings to groups and individuals Run and analyze monthly reports and develop growth strategies based on data
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BNI Riverside
Jan 2012 – Mar 2016
Riverside, California
Director Consultant/Member Outreach
Point of contact for and provided customer service to 150+ clients Training and one-on-one coaching with clients Responsible for new client acquisition and client retention
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BNI Riverside
May 2009 – Jan 2012
Riverside, California
Administrative Assistant
Set up and maintain paper and electronic filing systems for records, correspondence, and other material Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions Data entry for new client paperwork and payments
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University of California, Irvine
Sep 2011 – Jun 2015
BA, Psychology and Social Behavior