I am a Customer Support Specialist with years of experience in customer service, data management, training, and communications.
Experience
BNI Riverside
Jan 2019 – Present
Remote
Customer Care/Data Entry Specialist
Data entry for new and renewing clients
Reconciling payments and facilitating onboarding of new clients
Run reports, analyze and summarize data
All work done remotely due to out of state move
BNI Riverside
Mar 2016 – Jan 2019
Riverside, California
Executive Director
Assisted in running two franchises consisting of 550+ clients
Direct and coordinate regional staff
Conduct marketing trainings to groups and individuals
Run and analyze monthly reports and develop growth strategies based on data
BNI Riverside
Jan 2012 – Mar 2016
Riverside, California
Director Consultant/Member Outreach
Point of contact for and provided customer service to 150+ clients
Training and one-on-one coaching with clients
Responsible for new client acquisition and client retention
BNI Riverside
May 2009 – Jan 2012
Riverside, California
Administrative Assistant
Set up and maintain paper and electronic filing systems for records, correspondence, and other material
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
Data entry for new client paperwork and payments