Kelsey Duque

Message

Intro

Gilbert, United States

Customer Care/Data Entry Specialist at BNI Riverside

Studied Psychology and Social Behavior at University of California, Irvine

Joined June 11, 2024

Skills

Languages

English

Native or Bilingual

About

I am a Customer Support Specialist with years of experience in customer service, data management, training, and communications.

Experience

BNI Riverside

Jan 2019 – Present

Remote

Customer Care/Data Entry Specialist

Data entry for new and renewing clients Reconciling payments and facilitating onboarding of new clients Run reports, analyze and summarize data All work done remotely due to out of state move

BNI Riverside

Mar 2016 – Jan 2019

Riverside, California

Executive Director

Assisted in running two franchises consisting of 550+ clients Direct and coordinate regional staff Conduct marketing trainings to groups and individuals Run and analyze monthly reports and develop growth strategies based on data

BNI Riverside

Jan 2012 – Mar 2016

Riverside, California

Director Consultant/Member Outreach

Point of contact for and provided customer service to 150+ clients Training and one-on-one coaching with clients Responsible for new client acquisition and client retention

BNI Riverside

May 2009 – Jan 2012

Riverside, California

Administrative Assistant

Set up and maintain paper and electronic filing systems for records, correspondence, and other material Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions Data entry for new client paperwork and payments

Education

University of California, Irvine

Sep 2011 – Jun 2015

BA, Psychology and Social Behavior