I'm a Business Operations Associate with 12 years of professional experience. I thrive in project based work, as well as controls and auditing.
Experience
JPMorgan Chase & Co
Sep 2021 – Present
Irvine, CA
Business Operations Associate
Leading the creation and editing of approximately 400 internal and client-facing forms across the business in Word and Excel, additionally adding 150 of said forms into document signing software for advanced templating.
Creating clearly defined processes in areas of the business that lack structure, as well as analyzing and updating current processes to keep up with company growth.
Project management including: maintaining pipeline of requests, engaging appropriate key players, running meetings to discuss and make changes, and technical writing to communicate updates to a broad audience.
Successfully increased business partner email engagement by 50% by creating templates and simplifying responses needed in efforts to reduce the number of meetings held.
Partnering with controls team to prepare for and conduct internal audits for various teams.
