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Kelvin Mbuthia

I am a highly skilled individual with excellent attention to detail. I have excellent knowledge of finance and economics

Nairobi, Kenya
Joined December 5, 2023



Highly-motivated Economics graduate with five years of experience in Economics and finance related disciplines. I am ambitious, hardworking and seeking to find a company that I can grow with as I achieve their goals. I have the following skills: Sound Judgment Skills  Good Negotiation Skills  Excellent Interpersonal Skills  Good Financial Analysis Skills  Customer care skills  A general awareness of the current business trends.  Communication skills  Result oriented  Innovative  Ability to establish and nurture business relationships.  Business awareness  Competent in the basic computer packages  Proficiency in STATA, EXCEL, Lips and E-VIEWS computer software  Report writing and presentation
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Apr 2018 – Jul 2023
 Conducting all financial transactions in all currencies through all channels as per the policy and procedures.  Migration of transactions by advising customers on the existence of alternative channels and location of bank agents.  Focus on enhancing distinctive customer experience by delivering quality and timely service.  Ensure the banking hall is well maintained in the standardized neat and pleasant ambience with all the facilities in working order.  Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.  Ensure that as a staff you actively contribute to the branch attaining a “Satisfactory” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank.  Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels 2. Business Growth and Development  Being on hand to advise customers on different solutions and services.  First contact resolution of customer issues and hence making issue resolution our competitive advantage.  Drive and deliver exceptional sales and performance by identifying and recruiting potential customers and cross selling other products.  Cross-Selling Services and products within the Bank in an effort to improve the product holding per customer.  Calling of customers as per the priority list to cross sell the available financial solutions.  Center the full sales and service support around the customer preference and needs.  Proactively market business lending & deposit opportunities and solutions from current & prospective clients as per the policy and procedure.