I have been working in the customer service area for about 10 years now, going through a lot of different countries and working fields.
Restaurante Varanda da Barra
Jan 2020 – Present
Porto - Portugal
Customer reception and attendance in a fast-paced environment, both
physically and by phone. Over time, I got to lead the 8-people team as a
backup manager, as well as analysing resumes of new hires.
Jan 2017 – Jan 2019
Dublin - Ireland
Responsible for receiving and attend to clients from all around the globe,
which implied great study on cultural diversity and customer experience.
Implemented a self check-in and check-out system, which led to financial
savings for the company and client satisfaction increase
Santander S.A. Brasil
Jan 2012 – Jan 2016
Guarulhos - Brazil
Led a team of 5 employees in a busy banking unit. Oversaw the day-to-day
operations in a challenging and fast-pacing environment in an impoverished
area of São Paulo. It included meeting with team leaders and supervision
activities. Implemented the push towards a faster and better business,
simplifying and improving several processes.