Kenneth Burr

Customer Servicer/Data Entry/Coding/Billing/Tech Support

Message

Intro

West Burke, VT, United States

Appointment Setter/Customer Service/Data Entry Clerk at Arise.com/Rell Corp Inc.

Alternative Dispute Resolution

Joined December 30, 2022

Skills

About

I am a quality-oriented professional who has been consistently praised as a results-demonstrating by my co workers and management. Over the course of my fifteen-year career, I’ve developed a skill set relevant to the Call Center Agent/Data Entry role you are hiring for. Skills including conflict resolution, order processing and customer satisfaction. Overall, I have consistently demonstrated problem solving, critical thinking and multitasking abilities in every aspect of my customer service agent at Cricket/West Business Corporation, and invite you to review my detailed achievements in the attached resume. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at 802-281-3162 or via email at

burrgene733@yahoo.com

to arrange for a convenient meeting time. During our meeting I will be happy to explain in detail the work experience gap on my resume, at which time as musician I traveled for expanded periods. And as of recent, have earned my SEO certification and currently working on HTML and CSS computer coding certification. Thank you for your consideration, and I look forward to hearing from you soon. Sincerely, Kenneth Gene Burr II

Experience

Arise.com/Rell Corp Inc.

Jul 2021 – Present

remote-USA

Appointment Setter/Customer Service/Data Entry Clerk

• Outbound B2B CSR scheduling potential clients for appointment with Account Executive for BPO services. • Using Lead Generation spreadsheets. • Data Entry cleanup of spreadsheets and formatting via Excel and Google Sheets.

Maximus Health Benefits and Services-Remote CSR Temp to Hire

Mar 2023 – Apr 2023

Vermont

Customer Service Representative

Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services ● Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken ● Follow standard operating procedures to ensure consistency and accuracy ● Address customers inquiries and resolve problems to ensure that appropriate changes are made ● Refer unresolved customer grievances to designated departments for further investigation ● Communicate with supervisor regarding any potential needs or concerns ● Perform data entry accurately ● Perform other duties as assigned by management