Kenneth Bwaku, Customer care representative

About

I am a Customer Service Representative with over seven years of experience having worked with different organisations dealing with different goods and services. I have the ability to communicate clearly and effectively both in writing and verbally. I am confident in my ability to assist customers over the phone with politeness and a friendly tone that makes them feel comfortable and appreciated. My customer service skills have been developed through my experience working in similar roles, where I have handled customer complaints, provided support, and resolved issues in a timely and efficient manner.

Experience

TalentPop

May 2023 – Present

Remote

Customer service representative

Safer Road Rescue

Feb 2021 – Apr 2023

Remote

Customer service representative

•Answered customer inquiries and resolved issues , demonstrating empathy and resolving problems on the spot. •Provide customer support through phone and chat. •Escalated customer issues to supervisor when necessary. •Make cold calls to potential clients and introduce them to the product or service being offered. •Overcome objections and persuade potential clients to set up appointments or make a purchase. •Maintain accurate and detailed records of all calls and follow-up activities in a customer relationship management (CRM) system. •Collaborate with the sales team to ensure that all leads are properly nurtured and followed up on.

Invisible Technologies

Jan 2019 – Jan 2021

Remote

Agent Operator

•Conduct research and gather information on potential clients or customers •Cold call or email potential customers to introduce products or services •Qualify leads by determining their level of interest, budget, and timeline •Set appointments for sales representatives to meet with qualified leads •Update and maintain customer databases and CRM systems •Meet or exceed monthly and quarterly lead generation targets

Education

Kenyatta university

Jan 2013 – Nov 2017

Bachelor's of Arts, Linguistics

Kenneth Bwaku

Customer care representative

Skills

Languages