I have more than 6 years of experience in sales and customer service (remotely and physically). One of my strong characteristics is that I learn quickly, I am patient, supportive and I know how to listen. I have the ability to persuade and give confidence to clients. I have a lot of energy and want to absorb information as well as new things to implement in the future. Lastly, I'm trying to get a stable job, not a temporary one.
Experience
Rehab Construction
Mar 2022 – Jun 2023
Mexico City - Remote
Project Coordinator
In this company I worked for more than a year as a coordinator of house construction projects. The company is responsible for providing a service in which it negotiates with insurers in the United States to pay for repairs to the insured person's home. I was in charge of the project from start to finish. I was in contact with the client, ensuring that all materials were ordered, delivered and I provided the construction dates and necessary documents.
Von Hauck
Apr 2021 – Feb 2022
Mexico City
Bilingual Secretary
With this company I worked as a bilingual secretary for the “Der Touristik” campaign. My job was to answer incoming calls, answer emails and generate contracts for the travel agency.
Teleperformance
Mar 2020 – Feb 2021
Mexico City
Phone Agent
With this company I worked as a bilingual agent for the United States bank "Chime". My job was to answer incoming calls and help customers with any problems they had, whether with their account or App. After my first 3 months with the company, I was promoted to Back Office Agent, which is responsible for answering emails. with inconveniences that customers had.
Sally Beauty
Jul 2019 – Feb 2020
Mexico City
Saleswoman / Cashier / Assistant
In this job, I helped with cleaning the store, placing and organizing codes and products. Helped people with information on beauty products for hair, face, nails, etc.
I developed highly empathetic relationships with clients and stood out for exceeding sales objectives.
I calmly and quickly resolved conflicts presented by clients to avoid the loss of important accounts.
Little Caesars
Jan 2019 – Jul 2019
Mexico City
Cashier
During the first months of my stay with Little Caesars I was an assistant, I helped with cleaning the restaurant, cooking the pizzas, cutting them and preparing them. After my first months I was moved to the checkout area where I delivered the product and collected payment, in addition to persuading customers to buy another product for a better price.