Kenya Gonzalez

About

I have more than 6 years of experience in sales and customer service (remotely and physically). One of my strong characteristics is that I learn quickly, I am patient, supportive and I know how to listen. I have the ability to persuade and give confidence to clients. I have a lot of energy and want to absorb information as well as new things to implement in the future. Lastly, I'm trying to get a stable job, not a temporary one.

Experience

Rehab Construction

Mar 2022 – Jun 2023

Mexico City - Remote

Project Coordinator

In this company I worked for more than a year as a coordinator of house construction projects. The company is responsible for providing a service in which it negotiates with insurers in the United States to pay for repairs to the insured person's home. I was in charge of the project from start to finish. I was in contact with the client, ensuring that all materials were ordered, delivered and I provided the construction dates and necessary documents.

Von Hauck

Apr 2021 – Feb 2022

Mexico City

Bilingual Secretary

With this company I worked as a bilingual secretary for the “Der Touristik” campaign. My job was to answer incoming calls, answer emails and generate contracts for the travel agency.

Teleperformance

Mar 2020 – Feb 2021

Mexico City

Phone Agent

With this company I worked as a bilingual agent for the United States bank "Chime". My job was to answer incoming calls and help customers with any problems they had, whether with their account or App. After my first 3 months with the company, I was promoted to Back Office Agent, which is responsible for answering emails. with inconveniences that customers had.

Sally Beauty

Jul 2019 – Feb 2020

Mexico City

Saleswoman / Cashier / Assistant

In this job, I helped with cleaning the store, placing and organizing codes and products. Helped people with information on beauty products for hair, face, nails, etc. I developed highly empathetic relationships with clients and stood out for exceeding sales objectives. I calmly and quickly resolved conflicts presented by clients to avoid the loss of important accounts.

Little Caesars

Jan 2019 – Jul 2019

Mexico City

Cashier

During the first months of my stay with Little Caesars I was an assistant, I helped with cleaning the restaurant, cooking the pizzas, cutting them and preparing them. After my first months I was moved to the checkout area where I delivered the product and collected payment, in addition to persuading customers to buy another product for a better price.

Education

UTEL

Jun 2024 – Present

Digital Art and Multimedia

Justo Sierra High School

Jun 2015 – Jun 2018

Bachler’s degree, High School

Skills

Languages