Experienced IT Professional with 20+ years in the IT industry, including 10 years as a Systems Analyst for
the largest Utilities company in Ireland. With a proven track record of delivering high quality complex
system changes and supporting, maintaining & configuring software systems. I have an analytic mindset
with strong skills in requirement gathering, programming, debugging & writing technical documentation. I
am a team player who is comfortable working with technical and non technical people alike & working
within strict deadlines. My priority is always to understand the needs of colleagues and customers so I
can deliver high quality, on time & cost effective products to match.
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Experience
Android Developer Freelance
Apr 2019 – Present
Remote
Android Developer
Currently working to bring a suite of creative & innovative applications to the market. I have successfully
delivered an Android Application through the full software lifecycle from initial conception to hosting on the Google Play Store.
● Creating Initial App Idea
● Application Design & Implementation using Android Studio & JAVA
● UX/UI Design
● Documentation & Testing
● Publishing App on Google Play App Store
ESB Ireland
Apr 2009 – Mar 2019
Dublin Ireland
Systems Analyst
During my time at ESB I was promoted to functional lead for the SAP eBilling Support team & SAP FICA Support team. My main focus was software development projects & ongoing support for:
● SAP ERP & CRM backend of the customer eBilling website
● SAP FICA module which handles the financial contract accounting of ESBs 1 million+ customers.
I was responsible for delivering complex software changes through the full software lifecycle, system upgrades, testing, requirement gathering, leading workshops, batch process monitoring and more.
Project Achievements include:
● Working as part of a team that successfully delivered a project to allow ESB to enter the Gas
Market, opening up a brand new customer base for ESB.
● Enabling Gas customers to use the e-Billing website to view their account details, bills & make
payments.
● Founding a cross functional project team to completely upgrade ESBs customer e-Billing website,
resulting in reduced call centre costs and opening functionality in the backend SAP system for
future project development.
● Successfully managing customer Change Requests through the full lifecycle on a regular basis to
deliver new functionality
● Leading Workshops to understand business requirements & create technical documents
● Writing Functional Specification Documents to translate complex Business requirements.
● Closely working with Web and SAP ABAP programmers during the development of system
changes, ensuring business requirements were met.
● Enabling Web Team to correctly leverage the backend SAP functionality by debugging their code
when they were experiencing problems.
● Creating and running test cases & test data, enabling a bug free launch of new products
● Attending Change Approval Board meetings, ensuring system changes were aligned across the
business, proactively preventing problems.
● Working out of hours with other teams to facilitate go live events
Tico Group Ltd
Jun 2004 – Mar 2009
Dublin Ireland
Senior Programmer
After analysing the workflow of the IT department, I created data processing tools to streamline the department workflow using MS Access, VBA & SQL queries. These were usable l against a suite of jobs that were previously processed manually resulting in greater productivity & accuracy of processing.
I dealt with clients on a daily basis including AIB and Ulster Bank. I was involved in initial project planning,
followed by hands-on creation of the systems required for the job.I regularly trained colleagues on
company procedures.
K2 Direct
Jan 1997 – Feb 2003
Manchester, England
Senior Programmer
I was responsible for the production of mortgage statements, bank statements and credit card mail drops
for clients including Abbey National and Williams Lea. I worked at all levels of the process from receiving
client data through to production of the finished product using tools such as Visual Basic and PReS. I was
also responsible for the personal training and development of fellow programmers.