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Kevin Charnota

Multifaceted Sales , Service and Operations Leader

Accomplished, in the trenches team builder and leader. Experienced in creative, operations, sales and marketing - building revenue and client satisfaction. Self-driven, I thrive in both customer-facing and behind the curtain positions. Known for delivering the highest standards of service and achieving goals while being adaptable, reliable and efficient. I think creatively and act decisively to meet client and team needs. Core Proficiencies: Cross-functional Team Leader Adept Oral and Written Communicator Analytical Problem Solver Sales Strategy Operational Efficiencies Multi Channel Marketing Program Implementation and Execution Team Building, Hiring Customer Service Creative Direction Brand Standards and Management Retail Execution and Operation
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DPS Automotive
Dec 2023 – Jun 2024
Arlington Heights
General Manager
Leading daily production operations for Chicagoland-based, premier auto restyling company with retail, dealership and fleet capabilities. Managing staff of 20+. Improving communications, defining processes and procedures that maximize efficiencies, drive revenue and increase profit.
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Ed Napleton Auto Group
Mar 2021 – Oct 2023
Elmhurst, IL / Arlington Heights, IL
Sales Operations Manager
At Elmhurst, managed daily sales operations for staff of 20+, including showroom retail traffic, telephone sales and support, as well as CRM management and integration. Provided interdepartmental operations solutions and served as a customer-facing problem solver. Lead the vehicle operations team of 3 and an after-sale delivery team of 5. At Arlington Heights, I supported a dealership turnaround effort and relocated with a newly appointed GM also from Elmhurst to the longtime CDJR outlet. Upon returning to Elmhurst I assumed a team leading role and led initiatives to improve the Kia Customer Service Index (CSI), including new process, training, data management and analytics. Drove month over month improvement, increasing positive customer experiences by 30% in 6 months under increasingly difficult standards.
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Self Employed
Apr 2019 – Oct 2020
Chicago, IL
Marketing Consultant
As an independent consultant, helped small business owners manage marketing their efforts, especially print communications and social media marketing campaigns. Aligned customers with the right channels and provided ongoing program management, saving valuable time and nancial resources for small and medium sized businesses.
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Elk Grove Graphics
Jan 2014 – Oct 2018
Elk Grove Village, IL
Senior Account Executive
Enhanced sales revenue and successfully managed a diverse client mix, developed a 80/20 split between current account management and new business. Transitioned most clients with me from previous position and improved client retention by acting as a value-added marketing consultant. Added large and small pharma clients to the mix. Also helped larger organizations streamline their print procurement processes through the addition and development of online storefronts. Developed 6 large-scale sites in 4 years. Managed a support team of 3, and grew sales from $650K after transitioning from another company to $1.7M in 3 years.