Kevin Sanchez, Order Management

About

I have over 3 years of experience in relating to logistics, customer support, and order management while attending at Southern New Hampshire University in graphic design for my bachelors degree

Experience

Great Minds

Apr 2022 – Present

Houston, TX

Order Processing Specialist / Order Management Team

• Processing purchase orders of products through data entry utilizing Salesforce, Avalara, and Great Minds platform • Overseeing various school district's Salesforce accounts across the U.S to ensure all finances are accurate • Researching and resolving purchase order discrepancies or errors promptly while updating the customer for a seamless experience • Inputting data into Salesforce while working with the logistical department to update inventory or track orders, such as shipping details or customer information • Maintaining accurate records of sales tax-exempt certifications through the Avalara platform • Responding to customer inquiries in a professional and timely manner via email regarding purchase orders or discrepancies • Supporting strong working relationships with team members in operation associates, customer success team, and logistical department • Worked with the accounting and logistical department for billing and estimated delivery purposes • Processed over 500+ POs in Salesforce (Across the U.S) with accurate information to ensure a seamless experience with customer delivery and purchase information

Chaucer Foods inc

Sep 2023 – Feb 2024

Houston, TX

Inventory Management

• Utilizing SAP to conduct purchase orders and transfer requests through a variety of warehouses across the U.S • Record daily deliveries and shipments to reconcile inventory • Monitors Daily Movement Report to ensure logistical delivery and tracking POs • Traveled across the U.S to report physical counts for related inventory at our variety of warehouse • Reports on inventory levels, supply chain progress, procedural efficiency, and personnel issues to upper management. • Working with overseas suppliers in related inventory in China & France to adjust demand planners & POs • Contacting 10 different warehouses across the U.S to manage estimated deliveries, reconciliation, and production reports and proving great relationships • Updating the International KPI sheet to update team members on deliveries arriving per week • Working with top retailers like Target, Kroger, and H-E-B to adjust price changes yearly utilizing SAP

Great Minds

Sep 2022 – Feb 2023

Poughkeepsie, NY

Customer Success Team

• Answering customer questions and providing information about the company’s products and services • Assisting customers with any issues or problems they have • Providing customer support via phone & Microsoft Outlook email • Supporting strong working relationships with team members in the sales representatives, operational associates, and customer success team • Working on projects to change the price listing of printed and digital books using Microsoft Excel • Identifying potential problems with customers’ accounts and communicating with them to resolve issues • Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services • Updating upper management with errors or issues in customer account information to process any ongoing purchase orders

GAP inc

Apr 2019 – Dec 2021

Fishkill, NY

Warehouse Associate

• Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to the tracking system • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment • Notified supervisors or other personnel of any production issue • Discarded or rejected products, materials, or equipment that did not meet specifications • Graded, classified, or sorted products according to sizes, weights, colors, and other specifications • Checked arriving materials to ensure that they matched purchase orders while submitting any discrepancy reports as necessary • Monitored machines that automatically measured, sorted, and inspected products • Utilizing the Manhattan System that matches customer orders by reviewing product specs to ensure processed delivery

Education

Southern New Hampshire University

Sep 2021 – Jul 2024

Bachelors (B.A.S), Graphic Design / UI-UI Design

Highland High School

Sep 2014 – Jun 2018

HS Diploma

Kevin Sanchez

Order Management

Skills

Languages