The ability to create, organise and manage knowledge is the ability to master your business environment. I am an expert in creating knowledge management systems and populating them with rich and useful wisdom to help you manage your business.
Experience
Altus Group PLC
Aug 2019 – Present
London
Technical Writer
Creating online user facing documentation supporting the company's world class, Commercial Real Estate software and solutions.
Guy's & St Thomas' NHS Hospital Trust
Nov 2011 – Aug 2019
London
Principal Technical Author
Writing and managing support procedure documentation for an IT estate of 1800 servers, running in excess of 1000 clinical software applications and solutions, within the organisation's ServiceNow Knowledge Base and Service Catalogue.
Surecomp Business Solutions Ltd
Mar 2010 – Sep 2011
Basingstoke
Principal Technical Author
Providing documentation and training support for the organisation's primary Merchant Banking Trade Factoring software solution.
Albany Software Limited
Dec 2006 – Mar 2010
Alton
Principal Technical Author
Provided online user facing documentation for the organisation's suite of payment solutions and data management software.