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Kevin Vasquez

• Customer Service / Tech Support Representative Chat/Phone and emails.

Message
Intro
Tegucigalpa, Honduras
Freelance Translator at Tralingual
Studied at Albemarle high school
Joined September 10, 2022

Skills

Languages

English
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Native or Bilingual
Spanish
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Native or Bilingual
About
• Customer Service / Tech Support Representative providing exceptional service by building loyal relationships and solving problems. • Dynamic customer service professional experienced in both call, chat and emails. • Productive relationship builder; excel at listening to customer needs, articulating solutions that provide value to the customer and always taking that extra mile. • Highly professional--dependable, reliable and able to perform duties with minimal supervision.
Experience
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Tralingual
Aug 2022 – Present
Tegucigalpa, Honduras
Freelance Translator
Translated documents in English and Spanish. Upheld confidentiality and privacy while translating diplomatic and personal materials Molded translation to reflect intended meaning and audience reading level. Maintained message content, tone, and emotion as closely as possible. Stayed current on new expressions and cultural changes impacting language translation.
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24-7 intouch
Feb 2021 – Jun 2022
Tegucigalpa, Honduras
T2 Customer support agent
Respond to escalated phone, chat, and email inquiries of issues that couldn't be resolved in the first interaction and need to be resolved with advanced troubleshooting steps. Investigated and resolved customer inquiries and complaints quickly Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Maintained up-to-date knowledge of product and service changes. Followed up with customers about resolved issues or unresolved to maintain high standards of customer service. Managed timely and effective replacement of damaged or missing products.
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24-7 intouch
Mar 2020 – Feb 2021
Tegucigalpa Honduras
T1 Customer support agent
Responded to phone, chat, and email inquiries, providing quality service to customers and associates: solving any technical issues, assisting clients with any questions, processing refunds, and offering personalized responses. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions with empathy and composure. Consistently met my short and long-term targets. Pitched ideas on how to improve performance and efficiency. Assisted customers with inquiries, issues, and concerns by providing relevant information in English and Spanish. Delivered excellent customer service, resulting in a consistent 95% customer satisfaction rating. Educated customers about billing, payment processing, and support policies and procedures. Applied basic sales strategy to engage customers and present solutions to suit individual needs. Described product highlights and benefits to help guide purchasing decisions.
Education
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Albemarle high school
Nov 2009 – Sep 2014
High school/ GED
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